$63 dollars is the cost of which membership option
What is the 5 year renewal
100
When a person passes away we send what type of letter?
What is Condolensce Letter
100
Before transferring a call, we must ALWAYS provide a what __________to our callers, in the event they get disconnected or want to call back at a later time?
What is a phone number
100
What are the two states that now accept credit card payments?
What is Kansas and Alabama
200
90 seconds is the maximum you should have someone what?
What is Hold
200
What is the minimum age to get an AARP membership?
What is 50
200
When someone is calling to make and receive payment info on an acct, we send what type of letter?
What is Alternate Payor
200
When contacting a claims specialist, you must do what before disconnecting the call?
What is Introduce yourself to the specialist and explain reason for call & provide membership # or claim #. Once given the okay connect caller and introduce the caller to the specialist before disconnecting.
200
Can an unauthorized person make a payment on an acct?
What is No
300
Would you like for AARP to keep in contact with you via email about its member benefits, discounts, and services
What is Email Opt-In Statement
300
Name 4 discounts given through the AARP membership
What is Vision discounts, Hearing discounts, Tax Aid Services, Traveling discounts.
300
When there is a credit or claim payments to be made on behalf of a deceased member with no estates set up, what type of letter should we send?
What is Last debt statement
300
When a death occurs more than 6 months from the date what do you do with the call?
What is transfer to Complex. (Will go over since some are complex trained)
300
What are the two types of credit cards we accept for premium payment?
What is Mastercard & Visa
400
Before providing any protected health information we must always check ________ to see if the person is authorized.
What is Auxillary Parties.
400
A membership needs to be active when?
What is when first enrolling in a plan or making changes to a current plan
400
Authorization for POA ceases upon death. What letter would need to be sent in order to legally conduct coversation with someone not authorized?
What is Privacy Deceased Letter
400
When is it acceptable to transfer a call to escalations?
What is NEVER
400
When taking a payment via credit card, we should be using what system?
What is Secure Credit Card Collection
500
First name, last name, zip code is an example of how to
What is Search a member in Sieble
500
True of False-A member must have an aarp membership in order to have a medicare supplement plan?
What is True/False-They must have the membership to obtain the plan but does not have to keep the membership active
500
When an acct is voluntarily termed we must advise callers that not only will they have 30 days to reinstate but they will also recieve
What is a letter of termination within 5-10 days.
500
When a provider calls but has more than 5 members needed to be verified where do you send the provider?
What is Provider Express
500
What discounts applies 24 dollars off the total premium payment for the year