Posting
The app that should be on your phone or tablet. It should be turned on and used for supervisions and session updates.
What is, Teams.
The person you go to with session updates or parent concerns.
Your supervisor on the case.
The channel that houses shout outs and inclement weather posts.
What is the All Clinical General team channel?
Posts should be made and responded to within 12 hours.
A parent messages in a separate chat asking about a session cancellation for their child. What should you do?
Respond directly in the message, and redirect the parent to use the text group with the supervisor and Melissa to schedule cancellations moving forward. Follow up with posting on the team channel and tagging the team.
If your message on ClickABA channel not responded to, you should:
What is: create a group chat with Daniel (IT), the supervisor, and Sadiqa.
HR Generalist- time offs, expense reimbursements, pay stubs, benefits, issues, availability changes, and certification renewals.
Who is Monique Rodriquez?
The channel that is best for ABA cloud issues.
What is ABA Cloud?
Ensuring that you receive updates from teams in a timely manner, you should:
What is, turning on notifications from Teams and responding to tag notifications.
You receive a message in a team channel asking for your input on a client’s progress, but you're in the middle of something urgent. What should you do?
Stay focus, but set up a time to provide input and inform the team of your availability. Respond within 12 hours.
The best way to post time-sensitive updates.
What is posting on the team channel using that @ to tag the team and create a group chat with the supervisor, Sadiqa, and the appropriate admin team member.
Outpatient Services Coordinator- confirms weekly schedules, in the team channels, updates last minute changes.
Who is Melissa Sanabria?
The channel that houses the monthly trainings and training updates.
What is the Behavior Therapist Channel?
You need to plan some time off. What is the procedure?
Go to the Company Announcement channel for Monique's monthly post, click the link for time off requests and submit 2 weeks in advance. You may follow up with posting on the team channel and tagging the team so that they are aware.
A parent sends you a message in a direct message with a clinical concern about their child’s progress. What should you do?
Acknowledge the message respectfully and inform the parent that the supervising BCBA will follow up, keeping communication appropriate and within your role. Redirect to use the group chat.
The best way to share an important updates to the schedule.
What is, posting on the team channel before the session starts and tag the team name?
Revenue Cycle Manager- submits billings on ABA Cloud to client's insurances. Missed billings or late billings.
Janette Radelat
The channel that has Monique's monthly posts with reimbursement, time off requests, and scheduling meetings with HR.
Where is the Company Announcement Channel?
A team post is made and it requires a response after reading (ie., Inclement weather updates). What should you do?
Respond to the message within 12 hours by liking or commenting.
You realize that your scheduled time off was not documented in the text group sent to the parent. How should you respond?
Respond in the text group with a polite reminder about your time off and also send a direct message to your supervisor and Melissa on Teams to ensure they are aware of the scheduled time off.
There is a schedule change made in the text group. The therapist should:
Post on the team, tag the team using the @ and team name, updating the client specific information, and ensuring makeups are made.
Company Founder; Company CEO; Missouri Lead
Janet Vasquez; Yendri Diaz; Sadiqa Reza
Posting updates to the daily/weekly schedule, running late, changing locations during session, makeup schedules, and other client specific information.
The client initialed team channel.
Your messages are not being responded to within 24 hours on the team channel.
Update supervisor directly in chat, create a group message with supervisor, Sadiqa and the appropriate admin staff.
You’re in the middle of a supervision on Teams when you notice that your client is reacting to the conversations with your supervisor. What is a good way to control the environment to help your learner?
Use bluetooth headphones to reduce the situations that the learner can hear the conversation. Use a tablet or iPad instead of the phone and place it in a place that the learner will not be distracted by it.