VIDEO
THE TWO SITES TO CREATE A CST'S LOG-IN CREDENTIALS FOR TIVO
WHAT IS TIVO PROVISIONING AND ABB TOOLS?
OVERALL PRICE FOR PHONE BUNDLE
WHAT IS $32.99?
NEW STARTER PRICING
WHAT IS $17.99 FOR CV AND $39.99 FOR ANY OTHER BULK?
STEPS TO REMOVE EQUIPMENT
WHAT IS GO TO EQUIPMENT, CLICK ON DEVICE, HIT REMOVE, CHANGE LOCATION TO 7777, HIT UPDATE.
CST HAS A $6 LATE FEE AND WANTS AN ADJ, THE NAME OF THE ADJUSTMENTS THAT CAN BE GIVEN
WHAT IS ITEM REVERSAL OR MISC. ADJ?
TIVO FEATURES
WHAT IS VOICE BUTTON, PAUSE LIVE TV, 6 RECORDINGS, NETFLIX BUTTON AND APPS?
CPNI (PHONE PASSWORD CST GIVES WHEN CALLING THE CALL CENTER), YOU FIND THIS INFO WHERE
WHAT IS AT THE TOP OF BILL STATEMENT?
CST HAS STARTER WITH OWN MODEM WANTS TO GO ON SEASONAL
DOESN'T MAKE SENSE, THEY CAN JUST DISCO HSI
ADDITIONAL VIDEO EQUIPMENT CHARGES
WHAT IS $9.99 FOR MINI AND RECEIVER AND $6.99 FOR DTA?
SELF-SERVE OPTIONS
WHAT IS PHONE MANAGER, SEASONAL PLAN, CHANNEL LINEUP, OUTAGES AND STORMS, ACCOUNT DETAILS, ONLINE BILL PAY?
ATLANTIC BROADBAND APP
WHAT IS DOWNLOAD SHOWS TO TAKE ON THE GO*, SCHEDULE RECORDINGS, MOBILE DEVICES, MANAGE.
*TO STREAM OR DOWNLOAD YOU MUST BE CONNECTED TO HOME NETWORK
CV UNLIMITED PHONE PRICE
WHAT IS $24.99?
$4.25 FEE
WHAT IS HIGH SPEED NETWORK RECOVERY FEE?
STEPS TO ACTIVATE EQUIPMENT
WHAT IS COPY SERIAL NUMBER, EQUIPMENT, DIAGNOSTICS, PASTE SERIAL NUMBER, INITIALIZE.
STEPS SHOULD BE TAKEN BEFORE APPLYING CREDIT
WHAT IS LOOK AT NOTES, WORK ORDER HISTORY (TC'S)?
DIFFERENT CHANNEL TIERS ABB OFFERS
WHAT IS LIMITED, VALUE, MORETV, (MOVIE, SPORTS, AND EXTRAS)
PHONE FEATURES
E-911, CALL ANYWHERE IN U.S. PUERTO RICO AND CANADA, VOICEMAIL
CHARGES FOR EXCEEDING DATA CAP
WHAT IS NO CHARGE, NO DATA CAPS?
CSG SAYS NEEDS MORE EQUIPMENT
WHAT IS ADD MORE OUTLETS IN EQUIPMENT AND VALIDATE?
SAVE CST CARD INFO WITHOUT CST'S ACKNOWLEDGEMENT, AFTER TAKEN PAYMENT.
WHAT IS NO? MUST ASK CST IF THEY WAN'T THIS OPTION
STOP UNWANTED RECORDINGS
WHAT IS SUGGESTIONS?
POWER GOES OUT, NAME A PHONE FEATURE THAT DOES NOT COME WITH THE PHONE AUTOMATICALLY
WHAT IS BATTERY BACKUP
CENTURY VILLAGE INTERNET OPTIONS
WHAT IS STARTER (25 MBPS), ADV/TIVO (100 MBPS W/TIVO), PREMIER/TIVO (250 MBPS W/TIVO), 400 MBPS)?
EXPLAIN MoCa GATEWAY
WHAT IS 3.1 MODEM. IS A MODEM, ROUTER, AND CAN CONNECT PHONE TO. HAS A BETTER INTERACTION
CST IS A NEW CONNECT WANTS TO INSTALL OWN EQUIPMENT
WHAT IS THEY CANNOT IF UNIT HAS NEVER BEEN CONNECTED