Name that Product
Name that SOP or Policy
Acct Related
What's the turnaround
ABB Labs Misc Info
100
What is the Stock Code for a Blue Blocking AR Aspheric for Mid Index?
UC6B
100
Used to send all different emails to departments?
Email Templates
100
What is the active acct # and name associated to 740 Williams St Ste 2?
2038999 - BERKSHIRE EYE CENTER
100
What is the STANDARD turnaround time for an Xpanse 1.67 w/ Glacier Plus edged to a Metal Groove?
4 Business days
100
What frame types and manufacturers can we add Edge Paint to?
Drilled Rimless - Silhouette and Lindberg
200
Name two designs that a customer would request "Fixed 16" for?
Spectrum Plus/Element
200
Document that can be used to verify what Stock program a customer is in and the available redos and warranties.
ABB Labs Policy Updates
200
For Acct 5048564, what are the job #s on the jobs completed 3/13 but did not ship?
13871558 & 13883573
200
What is the standard turnaround time for a HAW acct that needs to order a Varilux X Technology w/ no AR and uncut? Where will it run?
4 business days including the 1 day turnaround time. ERL
200
What is the cost for 80035650 when ordering a Driver's Intelligence Sun SV Poly Clear w/ Glacier Expressions Edge to a Zyl frame with a Polarized gradient Chem Clip?
$255.00
300
Using Acct WS53133, what options are available for a traditional Round Seg?
Round Seg 22 / Round Seg 24
300
If I am returning a Stock lens Uncut, what document would a CSR review to confirm the warranty timeframe?
Stock Lens Return Policy
300
What Email Address is assigned to 80036668-0004 for ShipExec and what date was it setup?
sanclemente@alexanderdaas.com / 6/3/24
300
What is the current status of the job 13838094 and what is the remaining ETA?
In route to HAW/Shipped from Vendor 3/13
Should ship 3/17-3/18 at latest pending QC
300
What code is used for ERL's Safety Stamps on a Transitions lens?
VAB
400
What designs are available with an intermediate range up to 10ft?
Shamir Workspace / Unity Via OfficePro 10 ft
400
This document can be used to verify the common designs fit cross, minimum hts required, and if it is compensated or non.
Designs Edged 4 Above
400
On 1059735, what patient's frame was received on 3/10 and did not have a job submitted? What lab received the frame?
Lopez Noe / HAW
400
For Job 13894954, when did the frame arrive and how long did it take to complete the job? What is the ET/CT/ and Thin Edge of the job?
3/12 / 1 business day / ET OD 5.84 & OS 6.52 / CT 1.50 / Thin Edge OD 2.76 & OS 2.68
400
When transferring a call to the SCL department (Soft Contact Lens), when queue name would you transfer to?
SCL Existing Order-XFR Priorty
500
What Stock Lens code magnifies visual awareness, target recognition, target tracking, & greater depth perception?
BOOST
500
The VSP Chemistrie Clip Entry SOP applies for what two types of jobs? What Job Type would you select when entering?
Only to S&E and FTC jobs / "Like"
500
What was the last credit date on 80013650, what was the amount, and reason?
*Added bonus of 100 pts - what was the patient's name, design ordered, and how many jobs were ordered?*
3/11/25 / $60.00 / Pr50
500
What would the turnaround time be for:
Extended Range RX w/ a Vibrant Green Mirror / Claris HD/ edged to a Shelf Bevel frame?
16 business days
500
What type of tint, if any, can we order a Claris Plus AR with? What material would be available for this? What are the built in properties/coating in Claris Plus AR?
Fixed Tint / Polycarbonate / Hydro, Oleo, Anti Static