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MS Basic
MS Advanced
CS Basic
CS Advanced
DT / MP / ES / Misc
100
What function key is used to view accounts with an associated payment method?
F14 (Shift F2) from the member's front screen
100
What function key is used to view an existing Canadian address?
F18 (Shift F6) from the member's front screen.
100
Where would you tell a club owner to view a member's agreement image in the OBC?
Under the ABC Agreement Image link found in the Account Information section of the Account Summary page.
100
What is the Cash storage fee for Anytime Fitness clubs?
$0.15 per Cash account / month
100
In what year was ABC founded?
1981
200
What agreement type and payment frequency is commonly referred to as a "Comp Account?"
Open End Cash (Type O / Freq C)
200
What soft change is used to delete the auto renewal on a contract?
X DAR
200
What login information is used to access the Online Business Center (OBC)?
Your i740 login credentials.
200
Explain the "Process Collections" flag on the club screen.
This flag indicates if the club participates in ABC's Dialer program.
200
In the DT Billing Wallet, what is Card on File used for?
In-club purchases
300
What F7 code is used to reinstate a "Problem Account?"
Type S Code RPA (SRPA)
300
From F7, what are the 3 ways to stop a Recurring Draft for 10 days?
Will Send Check (WSC), Member Sent Check (MSC), Will Pay Club (WPC)
300
What email address would you provide a club needing to update their contact list?
myabcid@abcfinancial.com
300
Where would you look to determine if the club sends late letter EMAILS?
F4/F4 from the Club Screen: Late Letters, Using Column = Partial
300
When processing mail, what 2 Anytime Fitness clubs do not require a mileage or AF affiliate check?
1111 / 1110
400
When you enter a Canadian routing number into the i740, what change do you have to make to the number?
Move the last three digits to the front
400
List 4 ways a member can make a payment if they refuse to provide a verbal password:
IVR, MICO (ABC website), Check or Money Order, PPP Slip
400
List the 4 possible standard (Mid/EOM) club deposit Pay Modes.
Wire, ACH, Hold, Stop
400
Which report displays accounts that have been selected for RFC but not yet sent to the collections agency?
RFC Preview in the CRS
400
In the DataTrak "Billing Wallet," you can enter a payment method for three different billing options. What are they?
Card on File, ABC Membership/Dues, and Club Account
500
From the member's front screen, what function key is used to search for a bank routing number?
F22 (Shift F10)
500
Which side panel is used to change the membership type?
The Extended Info side panel
500
From the Control Variables screen, what function key shows the clubs commission structure?
F18 (Shift F6)
500
When posting a CAC, in what situations would you NOT charge the ABC percentage?
The account is active, the payment is over $100, the account doesn't automatically renew, and it pays of the agreement balance. ALSO, The account is Inactive. ALSO, The account is RFC'd.
500
Special Clubs: If a member from Gold's Gym New Hampshire calls in to cancel and you give them cancel procedures verbally, what must you ALSO do?
Send an email to the member with the cancel procedures as well.