Roles
This CLARC role is responsible for communicating the "why" and "what’s in it for me?"
What is the Communicator?
This system is no longer needed for updating primary addresses, phone numbers, and emails.
What is DNA?
This role supports the team, shares feedback, and keeps the conversation going. This role supports the team, shares feedback, and keeps the conversation going.
What is the Liaison?
This feature helps reduce errors by suggesting USPS-verified addresses.
What is SMARTY?
This role helps identify and mitigate resistance to change.
What is the Resistance Manager?
These three interaction types must be used to initiate the workflow.
What are Messaging, Phone Call, and Research?
This CLARC role helps the team through change by meeting individual learning needs.
What is the Coach?
This type of address can be updated through the workflow.
What is an Adult, Consumer address?
This CLARC role champions the project with a 30-second elevator pitch.
What is the Advocate?