Sale
Customer agrees to move some or all business from Enterprise
Gained Commitment - Business from Enterprise
rentals not available where needed
No Interest - Availability
Does not receive booked vehicle
Customer Service - Vehicle Vacancy
Reviewing Activity report and addressing questions
Activity Report
only needs to rent once
One Time Need Only
The business's travel is increasing and they will be using their discount number more
Gained Commitment - Increased Travel Need
customer had previous customer service issue
No Interest - Bad Experience
Vehicle quality
Customer Service - Vehicle Prep
Account was created/being used fraudulently
Fraud Account
Currently has contract with competitor
Under Competitor Contract
Business is adding travelers or agrees to provide the discount number to additional current travelers
Gained Commitment - Additional Travelers
customer will not use account, costs too much
No Interest - Pricing
Overcharges, refunds, etc.
Customer Service - Billing
Rewards, coupons, points, etc.
Program Benefits
Customer decreases travel frequency, but still wants to rent from ABG
Reduced Travel
Customer has not been using their discount number on rentals and agrees to start using
Gained Commitment - Usage of Discount Number
customer needs are outside of available offers/unavailable where they travel
No Interest - Service Not Offered
Receives a free 400 points
Customer is threatening or has started legal action against ABG
Legal Action
customer only rents for personal/leisure use
Leisure Use
Reservation Booked/Modified to add discount code
Booked Reservation
customer owns their own cars
No Interest - Own Cars
Bad experience at the counter
Customer Service - Counter Experience
finding new contact information (name, phone number, and/or email)
Contact Intel Gained
Customer has consistent travel needs, no changes made on travel/account
Travel Needs Unchanged