Reports
This report, often used to analyze call center efficiency, tracks key performance metrics like call resolution time and customer satisfaction.
What is a Call Center Performance Report
This role is responsible for overseeing and ensuring that all regulatory guidelines are met for the ABHOK plan.
Who is the Compliance Officer
What population does Tribal Affairs serve?
What is American Indian/ Alaskan Native
This document contains all the guides and information needed for reporting.
What is the reporting manual?
April 1st is considered what day for our ABHOK plan?
What is Go-Live date.
What report do we submit with the intent to disenroll a participating provider?
What is SEL-1105
To conduct a meeting, this is the minimum number of key staff members that must be present to meet quorum.
What is three key staff members
These dates, July 1st to June 30th, mark the beginning and end of an annual period.
What is the state fiscal year?
This document outlines ABHOK's contractual obligations.
What is the contract agreement.
These titles represent the executive level, or C-Suite positions within ABHOK.
These reports, due by the 15th of the following month, are considered?
What are Monthly reports?
What is Archer
What is sixteen (16)
This is the location where the latest versions of report templates are stored.
What is ABHOK Sharepoint site.
This individual serves as the Aetna Better Health President.
Who is Lorry Bottrill
This report is required to inform OHCA of any updates to the contract designee, key staff, or authorized signatories.
What is the SEL-0108: Material Change Notification?
What are the 7 elements of the compliance program.
This item is not submitted via SFTP but is instead emailed directly to OHCA for review and approval.
What is Material Submissions
Whose approval is needed for regulatory report due date extensions?
What is CEO-Lisa Gifford
How many key staff members per our Contract are supposed to be located in Oklahoma?
What is twenty (20).
What is the daily accumulated liquidated damage for missed deliverables?
What is $2,500.00 per business day / per report
Who is the point of contact if you need to report compliance or ethics concerns within the organization?
What is CVS Health Ethics Line
Which team within ABHOK focuses on evaluating the accuracy of reported data and identifying opportunities for plan improvement?
What is Compliance Center of Excellence (COE)
What document lists the appropriate terms to use in member or provider facing materials for material submissions?
What is OHCA Terminology Style Guide
This date marks the signing of the contract between OHCA and ABHOK.