GEICO, Did you know?
What is the first name of the GEICO Gecko?
What is Gary.
To avoid confusion, when referring customers to our website, adjusters should always reference it as what?
What is geico.com.
Who is the current CEO of GEICO?
Who is Todd Combs.
All attire must be professional and appropriate at all times based on the regional guidelines.
What is Professional Dress
When is it acceptable to access a Workday quiz?
What is only when instructed to.
GEICO uses what to complete and track the completion of quizzes, exams, hours worked and leave taken each period?
What is Workday.
Insureds and claimants can go to report claims, complete First Contact, schedule repairs, and complete other tasks through what process?
What is Self Service Claims.
Where is Region V’s main office located?
What is Dallas, Texas.
Show consideration, be open minded, and receptive to other GEICO team members and their ideas, opinions, and property.
What is Respect.
When is it okay for you to access the internet for personal use from your GEICO system?
What is never.
What is the name of the email client GEICO uses?
What is Microsoft Outlook.
What (4) resources does GEICO provide their customers for reporting and managing their claims and policies?
What is geico.com, GEICO Mobile App, Email, and Phone.
Who is the majority shareholder of GEICO?
Who is Warren Buffet.
To be present, prepared, and on time to work when scheduled.
What is Attendance/Timeliness.
According to the Instant Messaging policy, an associate should only use the IM for what?
What is asking your supervisor a question about a claims process.
What is the most useful resource in GNIE (according to the manual)?
What is the ICS Portal.
At GEICO, what ensures that all claims associates, as claims professionals, dispatch our duties in a manner consistent with our high ethical standards?
What is the Claims Code of Conduct.
Where is GEICO’s home office located?
What is Washington D.C.
To speak and act in an elevated manner at all times and handle each task as trained with the highest quality and focus that provides excellent service to all customers.
What is Professionalism.
What is GEICO’s #1 operating principle?
What is Respect, Support and Provide Opportunity for All Associates.
What does the acronym GNIE Stand for?
What is the Geico News Information Exchange.
What provides associates access to resources and information relevant to each job level that associates will need during and beyond training?
What is the Claims Learning Library.
What 10 states does Region V consist of?
What is North Dakota, South Dakota, Wyoming, Nebraska, Colorado, New Mexico, Texas, Oklahoma, Kansas, Iowa.
GEICO’s 4th operating principle. All GEICO associates must follow this rule in all job aspects, including interacting with our policyholders and having access to their personal information. Compromising can affect our customer’s privacy.
What is Integrity in Everything.
What are GEICO’s scoring requirements to continue to transition?
What is 85% overall quiz average and 85% final exam score.