ABP Basics
This term refers to the number of days after a loan’s due date during which a customer can still make a payment without being charged a late fee.
What are grace days?
In Legacy ABP you would use this function to schedule a payment.
What is payment detail and add payment?
When a payment date falls on a weekend or holiday for credit cards, installment loans, and lines of credit set up in BillerIQ, the payment is withdrawn on this day and then backdated to the original scheduled date.
What is the next business day?
This form is completed and submitted by customers to enroll in Automatic Payments or to request changes to their existing payment settings when they cannot self‑manage online or in mobile banking.
What is an authorization form?
This system is accessed through the Automatic Payments link in ACE and is used to review automatic payment settings and payment history for credit cards, installment loans, and lines of credit.
What is BillerIQ?
These dates are used only in the Legacy ABP system and help determine how to handle payment timing when closing ABP services.
What are close dates?
A customer has an escrow analysis and an updated payment amount however the currently scheduled payment on ABP Legacy shows the old payment amount.
What is updating a one time payment and sending an authorization form.
In Legacy ABP, temporary holds used to stop multiple payments cannot exceed this length of time.
What is six months?
ABP Authorization Forms submitted by this type of individual on a credit card will be rejected, even though they may see enrollment options in online or mobile banking.
Who is an authorized user?
Although it appears in BillerIQ, agents must not use this feature to make one‑time payments and should instead use ACE.
What is pay now/pay as guest? (Pay my bills screen works too)
A customer requests to pause ABP payments for several months. You should not use the Start Date feature. Instead, you must set this in Date Control with both a start date and end date?
What is setting a hold?
To cancel a payment that is in process in BilleriQ , agents should do this to cancel.
What is clicking the x button on the in process payment.
According to policy, CCC agents and bankers are not permitted to do this in BillerIQ because doing so without proper authorization violates Regulation E.
What is enrolling a customer in Automatic Payments?
If an obligation account already has Automatic Payments set up, customers are blocked from creating this even if another account holder tries to enroll again.
What is a second automatic payment series?
When researching automatic payments or full transaction history for a BillerIQ obligation, agents should avoid the Latest Statement section and instead navigate to this screen.
What is the Pay My Bills screen?
These two return codes trigger a second payment attempt the day after the return in Legacy ABP.
What are R01 (NSF) and R09 (Uncollected Funds)?
A customer can’t see an Automatic Payment series in online or mobile banking because it was enrolled under this person’s login even though agents can still see it in BillerIQ.
What is the other account holder?
After a BillerIQ SOF block caused by a returned payment is resolved, customers may need to complete this action themselves before the next due date.
What is re-enrolling in automatic payments?
To enroll a Simply Business card in Automatic Payments online, enrollment must be completed while logged in under this profile.
What is the personal profile?
In BillerIQ, the absence of edit or cancel icons on an automatic payment series indicates this situation.
What is that the series was enrolled under another account holder’s profile?
There are two maximum payment amounts one for Legacy ABP and another for BilleriQ which is also the maximum amount to process a phone payment.
What is $75,000 in Legacy ABP and $50,000 in BilleriQ
This is used to do partial payment reversals for payments that are on BilleriQ
What is ACE payment issue misapplied payment?
Once a SOF has been blocked you will need to reach out to them to get the SOF blocked removed.
Who is CCC leadership or support team?
A customer submits an ABP Authorization Form to enroll a credit card in Automatic Payments, but Fulfillment rejects the form. This card has not been enrolled before and the form is correct.
What is that the credit card has not completed at least one statement cycle with transaction activity?
An agent can’t access BillerIQ through ACE for an overdraft (RCA) card and cannot rely on ACE profile linking. To continue the agent must have to do this to service the account.
What is launching BillerIQ in a new browser tab and searching by the overdraft card number?