Father Green
This tool is what you use to found out if a recall has a remedy (fix)
What is the recall QR code?
True or False once you Area Manager is aware of the callback/conversion you no longer have to call the customer.
False- this is your car, you need to continue to attempt to contact the customer to get YOUR car back. Always document all attempts.
This is who pays for a claim when a customer disputes the claim.
Who is the branch?
This is where u locate the Dealer Network Sheet ?
What is V drive/32GG/Vehicle Operations folder
This is what RPM stands for.
What is Recall & Preventive Maintenance
These are the callback steps you should take when a customer is overdue on payment.
Day 1- Call, text (Message Center), Email
Day 2- Call, text (MC), Email Drive by send to area manager
This is the MINIMUM number of photos needed for a claim
What is 5?
1 photo needs to be the rear of the vehicle with the license plate.
These are the times in which you should inventory a unit.
What is at the close of each business day, and when a unit returns ( Shop return, rental contract return)
These are the four main items listed in the VMR RPM program.
What is open recalls, active PM/LOFR, avg days, out of service %
This is the process for when a gun is found
Do not touch the gun, Lock the car, Inform your BRM and give them the keys, Call local law enforcement for the to gain possesion of the fire arm.
BRM creates E-alert so employee who found fire arm gets paid.
**DO NOT GIVE OUT PERSONAL INFO TO THE COPS/ DO NOT CALL ANY CUSTOMERS REGARDING THE LEFT ITEM**
What is do not key a claim, check the past 5 RA's?, Check prior claims, and then complete the dispute template and send to RISK and ARM
True of false…When performing recalls at an Enterprise Mobility Service Center, does the branch receive warranty payment from the manufacturer?
True. Enterprise receives warranty payment for performing recall service(s) from the manufacturer
These are the 3 times when we check tires PRIOR to renting the vehicle.
What is the Return, PITstop and QR ready lane?
This is the ONLY person who can approve a vehicle to be reported stolen to law enforcement.
Who is our RVP Jamie Janneck
Where are the keys?
Did you file a police report?
Where did you last see the vehicle?
This is who determines if a claim should be created.
Who is the rental operator using the damage evaluator?
These are the two items required in the notes when sending a unit to a dealership for repairs.
What are Dealership Contact ( email) info and ETA of repairs?
These are the 5 components that are scored in a claim for Accident Report Quality ARQ.
What are
1. Claim creation (date and photos) 2. Insurance capture 3. Facts of loss 4. Claimant Information 5. Repairing the car
What is $1250? Any glass claim is also waived regardless of dollar amount.
(Nissan Versa windshield is treated the same as a Tesla windshield)
This is how you should tag units on your books
Location/ ECD