Abu Dhabi
What is the platform in Abu Dhabi that provides integrated access to mobility services, in line with customer experience principles?
TAMM Platform
منصة تم.
This Abu Dhabi authority is responsible for planning and managing public transport, parking, and traffic systems.
مركز النقل المتكامل (ITC)
What is the name of the visual map that shows all the steps of the customer, their emotions, and touchpoints?
Customer Journey Map.
خريطة رحلة المتعامل.
This mountain is the highest peak in the UAE and is located in the eastern part of the country near the Omani border.
جبل جيسJebel Jais
This Gulf country is renowned for producing dramatic and social Ramadan TV series and has been a pioneer in the field since the 1970s.
الكويتKuwait
This model city in Abu Dhabi was designed to be one of the most sustainable cities in the world and operates almost entirely on solar energy.
Masdar City
This massive indoor theme park located on Yas Island features the world’s fastest roller coaster and is ideal for a family outing.
Ferrari World
What is the fictional profile that helps service designers understand the goals and challenges of a typical user?
Persona.
This island in Abu Dhabi is known for its beautiful tourist location and is considered a haven for divers.
Lulu Island
What’s the most visited tourist destination in the world?
France - Paris.
This annual cultural event in Abu Dhabi takes place in the Al Wathba area and celebrates Emirati heritage through camel races and traditional crafts.
Sheikh Zayed Heritage Festival
مهرجان الشيخ زايد التراثي
This initiative aims to activate marine transport in Abu Dhabi, especially between islands and tourist locations.
Water Taxi Service
What contributes more to customer happiness — solving their problem quickly or showing that you understand them?
showing that you understand them
This desert in the UAE is one of the largest sand deserts in the world and is considered part of the greater Arabian Desert.
The Empty Quarter (Rub' al Khali)
وُصف بـ"كوكب الشرق"، وهي مغنية مصرية أثّرت بعمق في الموسيقى العربية في القرن العشرين.
أم كلثوم
This is one of the UAE’s largest railway projects, connecting Abu Dhabi to other emirates through a modern rail network
Etihad Rail
As part of future transport trials, Abu Dhabi launched pilot programs for driverless vehicles in this area.
Yas Island
This element of service design includes messages, forms, and notifications that the user interacts with.
The service interface or touchpoint
The United Arab Emirates was home to several ancient civilizations, including a settlement in Umm Al Quwain dating back around 5,000 years, which was part of this ancient civilization.
What is the Dilmun Civilization حضارة دلمون
Which country uses drones for delivering government documents to remote areas?
Rwanda.
The UAE was declared a union in 1971, and during a meeting held at this palace in Abu Dhabi, the country's provisional constitution was signed.
Guest Palace (Qasr Al Dhiyafa)
قصر الضيافة (قصر البطين)
This is the name of Abu Dhabi’s new state-of-the-art airport terminal designed to handle up to 45 million passengers annually.
Zayed International Airport
In service design, it is important to collect this information from customers to improve the service.
التغذية الراجعة (Feedback)
In 2010, the UAE was granted the hosting rights for this major global event, the largest trade exhibition in the world.
EXPO 2020 Dubai
Which country is home to the world’s largest pyramid? - in terms of volume.
Mexico (The Great Pyramid of Cholula).