CHECK IN PROCEDURES
WHEN A GUEST IS CHECKING IN, THIS IS THE FIRST THING WE ASK FOR
WHAT IS AN ID?
THE ONLY TIME THAT WE TAKE ADV DEPOSITS THAT AREN’T A THIRD PARTY IS WHEN THIS HAPPENS
WHAT IS WHEN INSTRUCTED BY COTTON ON SOLD OUT NIGHTS
THIS IS THE ORDER IN WHICH DELIVERIES ARE TO BE STORED WHEN WE PUT THEM UP
WHAT IS F.I.F.O ( FIRST IN, FIRST OUT)
THIS IS THE MOST IMPORTANT PART OF THE BEGINNING OF YOUR SHIFT TO ENSURE THAT YOU’RE RECEIVING ALL NECESSARY INFORMATION
WHAT IS READ AND RESPOND TO ALL EMAILS AND COMMUNICATIONS SINCE YOUR LAST SHIFT
THIS IS WHAT YOU SAY WHENEVER YOU ANSWER AN INCOMING EXTERNAL PHONE CALL
WHAT IS “THANK YOU FOR CALLING AC HOUSTON DOWNTOWN, THIS IS ____ SPEAKING, HOW CAN I HELP YOU”?
THESE ARE THE MANDATORY 2 PIECES OF INFORMATION THAT WE MAKE SURE WE COLLECT AT EVERY SINGLE CHECK IN
WHAT ARE EMAIL AND PHONE NUMBER
WHEN WE TAKE AN ADVANCED DEPOSIT, WE TAKE ROOM AND TAX BUT NOT THIS
WHAT IS INCIDENTALS?
WE SHOULD BE DOING THIS ONCE A MONTH TO ENSURE THAT WE ARENT SELLING ANY EXPIRED FOOD ITEMS
WHAT IS CHECKING EXPIRATION DATES
THIS IS SOMETHING THAT YOU CAN TELL BY PRINTING THE DUPLICATE NAME REPORT
WHAT IS A STAYOVER
WHEN YOU GET A TAX EXEMPT FORM, YOU KNOW YOU PUT IT IN CORRECTLY WHEN YOU SEE THIS SYMBOL BY THE CC INFORMATION
WHAT IS T
WHEN A RESERVATION THAT IS A APART OF A GROUP RESUME TELLS YOU THAT THEIR COMPANY IS PAYING THEIR VALET, YOU GIVE THEM THIS
WHAT IS THE PARKING CODE FROM THE BEO BINDER ? (NEVER POST IT TO THEIR FOLIO)
THIS IS THE CODE TO KNOW IF THE THIRD PARTY IS PREPAID OR NOT
WHAT IS D7
At 6:30am, you go into the storage closet to take the lavender turndown off the cart and put on this newly added amenity
What are the shower steamers
( THEY GO BACK UP AT 9AM)
AT THE END OF YOUR SHIFT, THESE ALL GET STAPLED TOGETHER TO BE TAKEN DOWNSTAIRS
WHAT IS MY CHECKLIST, KEY LOG AND Q45S
THESE ARE THE TIMES THAT THE LAVENDER CART COMES OUT AND GOES BACK UP
WHAT ARE 3PM AND 9PM
YOU PROCESS THE PAYMENT LIKE THIS WHEN THE NOTES SAY “ ROOM AND TAX TO MASTER/ GET CC FOR INCH”
POST ROOM AND TAX AS A ZERO AMOUNT TO CASH AND HAVE THEM INSERT A CC FOR INCH
THIS IS WHAT WE TAKE FROM RESERVATIONS ON A SOLD OUT NIGHT
WHAT IS FIRST NIGHTS ROOM AND TAX ONLY!!!
WHEN YOU RESTOCK THE MARKET AND YOU PUT THE LAST OF SOMETHING OUT, THIS IS WHAT YOU DO WITH THE BOXES AND YOUR TRASH
WHAT IS BREAK THEM DOWN AND TAKE IT OUT
( YOU CAN ALSO ASK THE HOUSEMAN TO HELP YOU THROW BOXES AWAY. NO TRASH IS TO BE LEFT IN THE CLOSET)
GNS NOW POST AUTOMATICALLY. IF IT IS STILL FLASHING PAST 6:30AM, THIS IS THE REASON
WHAT IS THERE IS AN ADV DEPOSIT TAKEN ON THE RESERVATION.
( ANSWERS ON HOW TO FIX THIS ARE ON THE NIGHT AUDIT CHECKLIST )
WE CAN ONLY MAKE CHANGES TO A THIRD PARTY RESERVATION WHEN THIS OCCURS FIRST
WHAT IS THE THIRD PARTY CALLS US AT THE DESK AND ASK US TO DO IT
WHEN YOU ARE TOLD TO ENROLL A GUEST TO A MBV ACCOUNT, APART FROM HAVING THEM SCAN THE QR CODE AT THE DESK, THIS IS HOW YOU SIGN THEM UP
IN THEIR RESERVATION, TAB OVER TO “REWARDING WELCOME” AND PRESS F8 FOR ENROLL.
WHEN YOU’RE DOING THE Q45S AND YOU SEE “SGL USE RM,TAX” IN THE NOTES, THIS MEANS YOU CAN ONLY TAKE THE DEPOSIT AT THIS TIME
THE DAY OF THE ARRIVIAL WHEN EXPEDIA UNLOCKS THEIR CARD FOR USE
( WHEN WORKING AM SHIFT, PRINT AN ARRIVALS REPORT AND TAKE ALL THIRD PARTY ARRIVALS FOR THAT DAY)
WHEN RECEIVING PACKAGES, WE KNOW WE HAVE STORED THEM PROPERLY WHEN WE HAVE DONE THESE 4 STEPS
WHAT IS DATED, NOTED, STORED AND PUT IN YOUR PASS DOWN THAT YOU DID THIS
( WRITE THE ARRIVAL DATE ON THEM, PLACE A NOTE IN THEIR RESERVATION THAT THEY HAVE A PACKAGE AND PLACE IT IN THE STORAGE CLOSET UNDERNEATH THE PURE LEAF TEAS. THEN PUT DATED, NOTED, STORED IN THE PACKAGE SECTION OF YOUR PASSDOWN)
WE PRINT THE CONTINGENCY REPORT FOR THIS REASON
WHAT IS HAVING ALL THE INFORMATION YOU NEED IN CASE WE LOSE POWER
THIS IS A PAYMENT METHOD THAT WE USED TO OFFER , THAT WE HAVE RECENTLY GOTTEN RID OF
WHAT IS TAP TO PAY