HOTEL BASICS
AC BRAND KNOWLEDGE
ST. LOUIS FACTS
B&F
GUEST SERVICE
100

THE STANDARD TIME WHEN GUESTS CAN BEGIN CHECKING IN.

WHAT IS 3PM?

100

THE NAME OF THE FOUNDER OF AC HOTELS

WHAT IS ANTONIO CATALAN?

100

ST. LOUIS IS ALSO KNOWN AS THIS

WHAT IS THE GATEWAY TO THE WEST?

100

THE TYPE OF HAM SERVED DAILY IN THE AC BREAKFAST

WHAT IS PROSCIUTTO?

100

THE MARRIOTT PLATFORM WHERE GUESTS CAN CHECK IN DIGITALLY

WHAT IS MARRIOTT BONVOY APP?

200

THE NAME OF OUR CONFERENCE ROOM

WHAT IS THE SPIRIT OF ST. LOUIS?

200

THE SPANISH CITY WHERE THE FIRST AC WAS FOUNDED

WHAT IS MADRID, SPAIN?

200

THE STANLEY CUP WAS WON BY THE ST. LOUIS BLUES THIS YEAR

WHAT IS 2019?

200

THE TIME LOUNGE LIGHTS ARE DIMMED FOR EVENING SERVICE

WHAT IS 5PM?

200

THE AC SIGNATURE MOMENTS WE OFFER

WHAT IS A SINCERE WELCOME, LAVENDER TURNDOWN & SHOWER STEAMERS

300

THE AMOUNT OF TOWELS IN OUR STANDARD ROOMS

WHAT IS 3 BATHTOWELS, 3 HANDTOWELS, 3 WASHCLOTHS?

300

THE SIGNATURE SCENT OF AC HOTELS

WHAT IS BETWEEN THE WOODS?

300

THIS SYMBOL IS FAMOUS IN NEW ORLEANS AND ON THE ST. LOUIS FLAG

WHAT IS FLEUR-DE-LIS?

300

THE NUMBER OF AC BRANDED SIGNATURE COCKTAILS ON THE MENU

WHAT IS 6 COCKTAILS?

300

THE ACRONYM ITR STANDS FOR 

WHAT IS INTENT TO RECOMMEND?

400

OUT OF 192 ROOMS THERE ARE THIS MANY KINGS AND QUEENS

WHAT IS 78 KINGS AND 114 QUEENS?

400

THE SPECIFIC AC BRAND BEVERAGE THAT MUST BE AVAILABLE IN ALL LOUNGES WORLDWIDE

AC GIN & TONIC WITH SIGNATURE BOTANICALS

400

THE SIX DIFFERENT BRIDGE CROSSING FROM ST LOUIS CITY TO ILLINOIS

WHAT IS STAN MUSIAL, POPLAR STREET BRIDGE, EADS BRIDGE, MACARTHUR BRIDGE, MARTIN LUTHER KING BRIDGE AND MCKINLEY BRIDGE?

400

THE TWO HOT ITEMS ON THE AC BREAKFAST MENU

CAZUELA, NUTELLA & ORANGE BELGIUM WAFFLE

400

 THE ACRONYM MGS STANDS FOR

WHAT IS MARRIOTT GLOBAL SOURCE?

500

THE TOTAL SQUARE FOOTAGE OF OUR MEETING SPACE

WHAT IS 1003 SQ. FT. 

500

THE YEAR MARRIOTT TOOK OVER AC

WHAT IS 2010?

500

ST. LOUIS HELD THE OLYMPICS THIS YEAR

WHAT IS 1904?

500

THE NAME OF THE SPANISH INSPIRED PLATES SERVED IN THE AC LOUNGE ANS THEIR TRADITIONAL ORIGIN

TAPAS, ORIGINATING IN SPAIN AS SMALL APPETIZER DISHES

500

A GLOBAL GUEST FEEDBACK PROGRAM THAT INTEGRATES GUEST SENTIMENT FROM SURVEYS AND SOCIAL MEDIA LISTENING TO POSITION MARRIOTT PROPERTIES FOR LONG-TERM SUCCESS

WHAT IS GUEST VOICE?