What are the 5 W's and one H? Why do you use them?
Who, What, Where, When, Why, How
Used to connect to the topic being discussed. To clarify information. To show interest.
100
What are friend/people files?
"Files" that we keep in our minds to help us organize and keep information that we know about our friends, e.g., things they like to do, like to eat, things that annoy them, etc.
100
What would be the benefit of summarizing information when sharing something that happened during the weekend.
Not to bore the person you are talking to.
Provide some information and see if they ask questions to determine if they want to hear more details.
100
What is pragmatic communication?
Why is it important to know what it is?
Verbal and nonverbal communication
Listening for verbal cues (tone, words) and nonverbal cues (facial expression, gestures, eye contact) tell us what someone is trying to communicate to us.
100
What does it mean to INFER?
Make a smart guess based on what you know (facts) and your experience.
200
What is perspective taking?
Putting oneself "in another shoes"
Others have a different perspective than you.
Accepting the perspective of others and collaborating with them.
200
What is "thinking with your eyes"?
Observing the situation and what others are doing and saying FIRST, before making a "smart" guess as to what to do next in any given situation.
200
What is the first “hidden rule” a group should do? And why is this important?
MAKE AND AGREE ON A PLAN – without a plan there is chaos – everyone is not working together – assignment doesn’t get done
200
What is self advocacy?
Self advocacy means speaking up for yourself. Letting others know what you need to be successful. Standing up for yourself. Asking for help.
200
Why is hygiene and choice of clothing important?
Because it impacts how people think and respond to you - before you say a thing. It makes a first impression - positively or negatively.
300
Give an example of an "I" message.
Why are "I" messages important to use?
I think _______________ because _____________
"I" messages let others know what you think and why. When people understand the "why" they are usually more willing to do what you are asking. We are able to make connections with others when they know how we think.
When we make broad assumptive statements we might not have all the facts. People are more accepting when we use an I message.
300
What does "unexpected" behavior mean?
Doing something that is unexpected in the context of a given situation. Not following the "hidden" rules of a situation. Example: Jumping up and down in classes is unexpected behavior. It would not be unexpected if you did it in the rally court when talking to friends.
300
What are four examples of nonverbal communication?
Eye contact
Voice inflection /voice volume
Gestures
Posture
Hygiene (showering, combing hair)
Clothing (clean, no holes)
Proximity (closeness/far away)
Speed of movement
300
What is executive functioning?
Being organized. Considering the cause and effect of your behavior - Example: If I don't study what will happen? what won't happen? and then making a smart decision as to what to do next. Being able to manage multiple assignments and still meet deadlines.
300
Why is voice tone SO important?
Because it impacts how people emotionally react to what you have to say. If you say "can you help me" in a kind way - people often will. If you say "can you help me" in a mean and angry way - even if using the same words - people will not be as receptive/do what you have asked.
400
Name 3 parts of ACTIVE LISTENING?
Eye contact
Body language
Asking on-topic questions
Response time - not too slow - not too fast as to talk over the person
Summarizing / Turn taking / Reciprocity (keeping it going)
Positive / Constructive feedback
400
What are the FOUR steps of communication?
BRAIN - Thinking about others and what they are doing first. BODY - Positioning your body towards the person/group
EYES - Thinking with your eyes as to what is going on - what are others doing - making eye contact/intent to communicate
WORDS - Connected to others by staying on topic
400
What are 3 nonverbal communication elements could help you be successful when you present to a class?
Use eye contact to connect with your audience.
Voice inflection and volume to hold the audience's interest.
Gestures to help audience focus on your power point or to emphasize a point/piece of information.
Posture and turning towards audience to show confidence.
400
What is emotional regulation?
Being able to manage one's emotions in a stressful situation. Being able to remain calm/use calming strategies rather than become overwhelmed by one's emotions and make decisions you might regret later.
400
What impacts our perspective? (What filters do we see through?)
Our experiences (how we were raised/culture, things that we have done in the past), what we know to be true/facts.
500
What are the FOUR steps of joining a group?
BRAIN - Thinking about others and what the group is doing (looking for clues)
BODY - Positioning your body towards the person/group - expected proximity MIRRORING what the group is doing
EYES - Making eye contact/intent to communicate
WORDS - Connected to others by staying on topic
500
What are "hidden rules"?
What you should know but no one tells you. (group collaboration rules, social communication rules)
500
Given an example of two open ended questions.
5 W's - Who, What, Where, When, WHY and How
A question you can't answer with a yes or no.
500
What is Flexible Thinking?
Identify and consider alternative perspectives in problem solving and relationship development
Considering input from other people regarding alternative decision options
Accepting alternative ways/perspectives to solve a problem
500
Name two stress reducing strategies
Get enough sleep
Deep breathing
exercise
Making a plan to manage a project/studying
Isometrics (pushing on palms, seat push ups)
Taking a break - getting together with friends