Business Strategy
Freeport used AI to support a specific business goal: increasing mining productivity and efficiency. This is an example of what Week 1 concept?
What is IT Strategy?
Freeport’s operators and experts needed to trust and use AI recommendations. This is an example of what Week 3 concept?
What is Change Management?
Freeport uses connected equipment and sensors to collect operational data from its mines. This is what Week 3 concept?
What is IoT?
Klarna used AI to automate customer-service conversations and improve an existing business process. What Week 1 concept does this best demonstrate?
What is Digitalization?
Klarna used AI to lower customer-service costs and improve speed, but later had to consider customer experience too. This shows that managers should not define success using only this one type of benefit.
What is efficiency/cost savings?
Klarna’s AI could answer many routine customer questions quickly, but complex or emotional customer situations may still require this.
What is human judgment / human support?
A digital model of a physical mining operation that can be used for simulation, monitoring, or optimization is called this.
What is a Digital Twin?
Freeport testing, learning, improving, and scaling AI connects most directly to this Week 3 method.
What is Agile Methodology?
Freeport’s advantage did not come from AI alone. It came from combining AI with mining expertise, operational data, employees, and infrastructure. This connects most closely to what Week 1 theory?
What is Resource-Based View?
Freeport mostly used AI to improve human decision-making, while Klarna initially pushed further toward replacing human customer-service work. This debate is best described as AI replacing humans versus AI doing what?
What is augmenting humans?
Freeport’s AI only creates value if sensor data, operational systems, and employee workflows can work together. This is what Week 3 concept?
What is Interoperability?
Klarna redesigned its customer-service process around AI and later shifted toward a hybrid AI-human model. What Week 1 concept describes fundamentally rethinking and redesigning workflows to improve performance, cost, speed, quality, or service?
What is Business Process Redesign, or BPR?