Graduation/Commencement
After this ____date there will be a fee in the amount of _____ for students to petition to graduate.
What is March 1, 2026 and $100.00
Undergraduate students get email communication about past due balances in week__ and ___.
What is week 5 and week 7.
True or False: A petition to Waive Prerequisites requires TL approval
What is true, after you have approval you then can submit the Petition for review.
True or False: You can submit an overcap request for a student using a military tuition benefit outside of the two week prior to term start window.
True, you submit that form and you can register them in a section rather than WL them.
True of False: Every student has the option to appeal the outcome of a community standards case?
What is False,it depends on the case and concern, do not promise that they can appeal, encourage them to speak with the Community Standards manager if they disagree with the findings.
True or False: Students can request to change their online or in person commencement date from Spring to Fall or Fall to Spring?
What is True, we can submit a Petition for Commencement Participation Request in the Service Now Portal by April 1 (Spring) or October 1 (Fall)
True or False: My student has questions about Secondary Confirmation, so I transfer them to Student Financial Services?
What is False. As of November 2024 that is no longer the case. You can transfer them to the Secondary Confirmation team with speed dial 87 between 8-430pm The SLA timeline for a student to receive follow up from a Secondary confirmation Resolution Specialist is 1-3 Business days.
What kind of petition is required for program specific exceptions such as if a student wants to replace a required course on their evaluation with a different course ?
What is a Petition to Amend Degree Requirement- student can complete this petition on mySNHU.
Briefly describe what the TA Replacement Scholarship is.
What is student communication that was sent explaining that if TA was delayed or not available by the end of the term due to the government shutdown, SNHU will provide a scholarship to cover the cost of tuition for this term equal to what the TA benefit would have been.
What screen can you check on Banner Admin to review details of past and current student holds that prevent registration?
SOAHOLD
An Associates level student needs to have earned _____number of credits in order to petition to graduate.
What is 42 credits.
A Balance Hold (BH) will be added only to students who are deregistered as a result of past due balance(s).
BH will only be added on the day of deregistration.
BH will be end dated one business day following when a student pays their balance below $500 or signs up for a payment plans and the current/future installments will bring the balance below $500.
BH will not be end dated based on pending financial aid. Financial aid must disburse to the account to be considered
FH is added for balance(s) over $200.00 in the following circumstances:
FH-For students with no future enrollment: on Wednesday of week 2 regardless of the age of the balance.
FH-For students with future enrollment: on Monday of week 5 if past due balance(s) are 90+ days old.
FH is end dated within 1-2 business days following balance(s) being paid to $0 or securing payment plan installments that cover the balance(s) to $0
The process for evaluating CPL opportunities (Sophia for ex) was updated recently. A petition is now available for students who were awarded elective credit between July 1, 2024, and January 4, 2026 for an opportunity that is now a direct equate. What kind of petition applies to this situation?
What is Blanket Petition.
True or False: Military students who are deployed abroad outside of the USA and US territories can use Mantra Care hub?
What is False. Deployed students outside of the USA/US territories will have access to counseling by calling or via whats app but they will not have access to the Mantra care Hub They can also go to mantrahealth.helpwhereyouare.com and use Company Code: SNHU to access immediate help.
What Screen in Banner Admin do you use to check if a student has a BURAP in place?
What is TGACOMC.
True or False: Graduating students can order regalia after they submit a petition to graduate.
What is False, they can make the purchase after their petition to graduate is fully audited and they have received the official audit letter from the Registrar's Office. The deadline to order is one month before the ceremony.
A student has taken SOC 112 3 times. The first and second time the student got an F in the course. Will financial aid cover the cost of the third attempt where the student got a B?
What is yes, because the prior 2 attempts did not result in a passing grade, this would look different if the student had a D (passing grade and then was trying to improve the grade).
What is the criteria a student must meet in order for us to Petition to have an UG student take GR level courses?
What is having room in their UG Academic evaluation for the GR course to fufill a requirnment.
Cumulative GPA of 3.0 and higher.
Completed 90 credits towards UG program
They must meet any UG prerequisites for the associated GR course (500 or 600 level only).
Typically, this includes completing all major courses for their UG program to ensure a comprehensive understanding of the content.
GR term must start and end within the dates of the UG trimester
Student calls in and asks if they will need to pay their service branch directly for a failed course? What is the policy?
Students are required to repay their service branch directly for any failed courses.
Note: They must meet minimum GPA requirements in order to continue to receive TA funding.
If a student requests to speak with a TL we should take the following steps:
Enter an escalation task in Unify including summary of the request, and desired resolution if one was shared.Preferred way of contact and times they are available, then select Advising Escalation Que, one business day in future. Let them know they will get outreach by the end of the following business day.
Spring commencement is for students with anticipated conferral dates between _____ and ___ who submit a petition to graduate by _____.
What is February 1 and July 1, March 1
Some of the changes to Financial Aid due to the One Big Beautiful Bill are:
For UG students we will use the term semester moving forward instead of trimester.
FA aid offers will be based on students taking 3 credits per term if they plan to take more than 3 credits per term, they need to complete a Loan Increase Form prior to the 6-credit term to request that their offer is adjusted. If they change their enrollment plans after adjusting their offer to 6 credits per term (drop down 3 or zero credits in a term), they need to speak to SFS
Taking a term off (planned, withdrawal, non par drop, etc.) may have a bigger impact then current state as it can cause an R2T4 recalculation for the current semester/term and also potentially impact the future term/semester disbursement, as it may need to be adjusted due to the change in enrollment plans.
The following are examples would require a _____petition.
Requesting to remain on a prior catalog when changing programs.
Waiver of the minimum grade requirement for a specific course.
Waiver of the 3.0 grade requirement to take more than two courses in one term.
Waiver of the requirement to have completed 90 credits at the undergraduate level to be registered for a graduate level class.
What is a Petition for Waiver of Policy?
Can a student using VA benefits or TA retake a course using these benefits to get a better grade if they previously passed the course and want to improve their GPA?
What is, No. Per VA regulations classes that are successfully completed may not be certified with the VA if they are repeated. However, if a student fails a class, or if a program requires a higher grade than the one achieved in a particular class for successful completion, that course class may be repeated and certified to VA again.
True or False Advisors create a Registrar General case in Unify to submit a course move request, credit deficit adjustment, or residency related questions.
What is True, this change was done 1/13/26 and previously was done on the Service Now portal. This allows more people to be able to be able to see the request.