What are the first two things you say when answering the telephone in the AMC?
200
Large machine used mostly to support student research
What is HP Plotter Printer for Posters?
200
Design Tools
What is Adobe Creative Suite?
200
Word Processing without a Computer
What is a typewriter?
200
Yolanda, Kathe or Liza
Who do you give any cash collected to pay for materials/work orders?
200
Transfer Button
What do you push to send the call to a staff member?
300
Adobe Acrobat Pro
What is E-Portfolio and Form Creation Software?
300
Video Editing Software Tools
What are Final Cut Pro X, Final Cut Express and iMovie?
300
Tiny photos that need to be projected or scanned
What are slides?
300
Lists of Names Posted on Bulletin Board Behind the Front Desk Computer
Who can print posters for free?
300
Red Light is On
What is a voice mail message waiting?
400
Software for Cleaning-up Images
What is Adobe Photoshop?
400
Screen Capture Software in Edit Bays
What is Camtasia?
400
1/2" Videotape
What is VHS tape?
400
Business Office
Where does the cash get deposited?
400
Ya, Nope, What do You Want, Wait
What are things you should NOT say when answering the phone and responding to questions?
500
Business Processes/Protocol, Dealing with Difficult People, Problem Solving, Managing Work Order Processes and Equipment Check-Out
What are customer service skills?
500
Dedicated Ethernet Ports
What are specifically assigned internet connections located on the poles for the iMac computers?
500
Stand alone unit to show movies and or play music
What is DVD player and CD Player?
500
Create a receipt for purchase, create receipt for deposit, give cash to Yolanda, deposit cash, and attach receipt to workorder.
What is the process for handling cash?
500
Process to take a message.
What is explain the requested person is not in, tell the caller the return time for the person. Ask the caller if they would like to be transferred to the persons voice mail or would they like to call back later?