Check-In
The Anthem Community Center is a facility for ______ only.
What are residents?
The minimum age to go on the fitness floor alone.
What is 14 years old?
When a resident's tenant membership is expired they must fill out another tenant membership form and pay _______ to renew their membership.
What is a $35?
This 30-day membership at the community center costs $60 (or $55 per month if re-occurring)
What is a Monthly Group Fitness Membership?
This $50 pass allows 10 guest visits.
What is a guest punch pass?
This is who the front desk will radio for if a resident calls about an issue at the park
This person is in charge of all sports programs as well as fitness monitors.
Who is Bobby St. Pierre?
When looking at a resident's account, we click this button in order to reach the correct page to make someone a new key fob or see any current/prior memberships and punch passes on the account.
What is View/Print Memberships?
This age and up must pay the fee if they come in as guests.
What is 7 and up?
When a tenant membership is expired, the tenants must make sure the yellow portion of the tenant form is filled out by this person.
Who is the homeowner/landlord?
What is an Adventure Club Membership?
This item has it's own category and costs $65 dollars for fitness classes.
What is a Fitness Punch Pass?
Phone calls about ramada rental inquiries should be transferred to _________.
Who is Membership?
This person is in charge of field sports.
Who is Kellen Popovich?
When someone has a guest we direct them to do these two things.
What is sign-in on the clipboard and pay the guest fee at one of the other computers?
At 12 or 13 years of age, residents can take this $30 course in order to get a checkered wristband and go on the fitness floor with their parent/legal guardian.
What is the Parent/Teen Certification?
When someone has a question about a past transaction, you can access these records from the in their account ___________.
What is the Transaction Browser?
The information staff must include when scheduling a membership appointment.
What is the resident's name, address, reason for the appointment, phone number, and employee initials?
The category which handles reservations for lap lanes, pickleball courts, tennis courts, etc.
What is Facility Rentals/Information?
This paid amenity is open from 4-8pm Mon-Fri and 10am-6pm on Saturday and Sunday.
What is the Rock Wall?
This person is in charge of court sports
Who is Micah Rentrope?
When a resident's account says Suspended-HOA assessments, they must ________ before they can enter the facility.
What is speak to the HOA?
Everyone must have ______ - ______ ______ to work out upstairs, play basketball, and climb the rock wall.
What are closed-toed shoes?
When a resident has this flag on their account, they are not allowed in the facility. Not even as a guest.
What is a Suspension flag?
When a homeowner or tenant move addresses they must fill out ___________ to continue using the community center.
What is a New Homeowner or Tenant Membership form?
When unsure of where to find a specific program/option on the catalog, we can type a keyword on the ______.
What is the filter bar?
The email that staff should check to know what fields are open or closed for the day.
What is the Sports Report?
Who is Allison Kaikala?
When suspicious of a Non-Resident using a resident's name to sneak into the ACC, we can pull up the resident's account and ask the person to show us an ID or ask them to verify the ______ on the account?
What is their address?
Children may be in the downstairs game area and basketball gym without supervision starting at this age.
What is 10 years old?
When someone's account says they have 0 scans left, they have an expired ______ membership which they can renew for a fresh 360 scans before using the facility. (We no longer offer new ______ memberships, but we will allow prior members to renew).
What is a vacation membership?
This monthly membership is only processed by Holly and Sue which grants the resident unlimited fitness classes and adventure club.
What is a VIP membership?
For residents, a drop-in fitness class costs $7. For a non-resident who is taking a class, it would cost this much when adding the non-resident fee.
What is $10?
The form residents must fill out before having an appointment with membership to add or remove someone from an account.
What is an Addendum form?
This person is in charge of security/park patrol.
Who is Zach Rahn?
Whoever is at check-in should be the last person to ______ at the desk to maximize efficiency.
What is answer the phones?
When someone needs a refund for a program they must fill out a ______ which is kept in the file drawer.
What is a refund request form?
Residents can only have 2 adults on their account. Someone is considered an adult at the age of ____.
What is 26 years old?
What is the Rabies Vaccine Document and Maricopa License?
Residents can access the catalog themselves by going to anthemcouncil.com, clicking "Residents" and then clicking ________ on the left.
What is activity registration? (Or Facility and Ramada Rentals).
Most daily communication is done through _______ on the computers and should be checked at the beginning of every shift for updates.
What is RingCentral?
These two people are literally the best bosses in the ACC.
Who is literally Chris Polo and Jennifer Hamilton?