Zelle me about it!
Customers are eligible to enroll with Zelle once they have had a deposit acct opened for how long?
90 days
What call type / procedure allows up to use Orion XID?
- PPB / BFU Deposits Inbound Application Review Procedure
What 2 systems should be reviewed when handling a RT Fraud Call?
Both CST and IBM
Johny Depp's breakthrough role was in which 1984 movie?
A Nightmare on Elm Street
How long is whitelisting good for?
24 hours
True or False?
Customers acct is negative $0.01 cent. Customer can still enroll with Zelle?
False
Customer will be eligible to enroll with Zelle once their account has a current balance of $0.00 or more.
TRUE OR FALSE?
AH is having a hard time passing authentication because his phone is under his brothers phone plan so it does not verify to him. He has no other phone available. We cannot send the Socure link either since the phone number is not verified. AH will have to send in a notary.
False
We can send Socure to any U.S. applicable phone number.
What is the name of the FIS Inbox that you should be sending FIS emails from?
DepositsFraudFISCases inbox.
What is the oldest sport in history?
Wrestling
What system do you use to add an acct owner to whitelist?
IBM Safer Payments
How can a customer contact Zelle?
Zelle customer support can be reached at 844-428-8542
Zelle support page at Zellepay.com/support/contact-support.
How many ACE calls are you limited to submitting to your TL per month?
No limit. Submit as many as you want. Be sure they qualify. TL and TC will only choose one call per team to submit to monthly contest.
3 systems have to be updated with notes when handling confirmed Zelle fraud, what are they?
CST
IBM
Atlas
How many railroads can be bought in the game Monopoly?
Four
Once a customer is whitelisted, how long should they wait to reattempt the transaction?
Whitelisting is effective immediately. Account owners can re-attempt the transaction immediately after they have been added to the whitelist.
What is the daily spending limit for Zelle?
You may send a combined total of $600 per day with Zelle to other users. We may change your transfer limit for sending money, from time to time, based on a variety of factors that we determine in our sole discretion. If we change your transfer limit for sending money, we will let you know.
What are the 3 talking points that must be explained to the customer to send Socure link?
What is the name of the email you send FIS emails TO?
Risk.Management-EPP.Fraud@fisglobal.com
Which one of Sants's reindeer has the same name as another holiday mascot?
Cupid
What should not be included when adding notes into IBM?
Case notes in Vendor tools should not include any sensitive information or internal jargon.
What does it mean if the status in CST says CLOSED?
Customer is deactivated and unable to send money and request money from Zelle.
What is your best talk off you would use when a customer is upset and giving you pushback about needing to complete notary for verification?
Answers may vary. Listening for acknowledgments and good resolution.
Was this handled correctly? Joe Smith has had a CBD acct with us for the last 6 months. This is the first time he has ever had a blocked status in CST. You investigated and determined that there is NFC. You update all applicable systems, remove freeze and removed the block. Customer is happy and ends call.
No!
Customer must be tenured one year or more to qualify for block to be removed.
What country started the tradition of putting up a Christmas tree?
Germany
What are 3 things you check for to be able to request a block to be removed from AH Zelle profile?
Is the block Discover imposed?
Must be 1 or more years tenured
Must be 1 or less previous disputes.