If you discuss an employee's monthly bonus potential, is this conversation considered an Invest discussion?
What is yes.
100
Can the Trifecta tracker be saved and updated at a later time?
What is Yes
100
What are the two call drivers..
What is Experience and Resolution
200
What are 2 of the steps from the Prepare Phase?
What is Any of the Following: Evaluate Using Data Behavior Observation Narrow Focus Identify Behavior Know Employee's Style and Preferences.
200
If you are on the go, and you're wanting to have a SYNC conversation with your rep, where can you find the SYNC guides?
What is the AMP App
200
Does Invest conversations ALWAYS suggest that money is involved?
What is No
200
When selecting "ctrl+t", what window does it open?
What is trending tools
200
Instead of using the two, three, and four rating scales, we now refer to them as the following..
What is Emerging, Effective and Advanced
300
What SHOULD you do after you communicate to your representative what their behavioral opportunity is?
What is Allowing Reflection/Noodle Time. 2-Hours
300
After you've completed the ACT phase of the PAIR model, and your representative isn't sure how what they do matters to the organization, what SYNC guide might you use to facilitate this discussion
What is Plugging Into the BIG Picture.
300
What are the 3 categories within the Invest umbrella?
What is Recognition Development Compensation
300
What are the 4 things that the Trifecta Tracker can be used for?
What is 2.0 Scoring
Recap Email Template
Action Planning/Behavior Plan
Call Trending
300
When assessing Resolution, what might you ask yourself?
What is Did I get what I needed?
Did they: Own It Resolve It
400
When describing a behavior, there are three common questions that you may ask yourself to ensure that you've identified a behavior vs. a symptom. What are those questions?
What is Can you.. See it? Hear it? Measure it?
400
You have a representative that has completed an action plan successfully, and you're ready for the next step. What SYNC guide might you use to help facilitate this discussion.
What is What Now? or How to Rock It
400
ALL invest conversations that are found on OneVoice can be found in PMT.
What is No
400
What is the number of calls that you SHOULD listen to when trending for the most impactful behavior?
What is 3-5 calls
400
Is "Allowing" dead air a behavior?
What is No, it's a symptom. What's causing the dead air is the behavior.
500
When sending the representative the ACT email, what are 3 things that should be included in the email communication?
What is Any of the following:
Behavior
Metric Impacts
Why is it important
WIIFMs
Successes
Timeline
500
When facilitating a SYNC conversation around the employee and their development, what other implications, in PMT, might this discussion include?
What is Individual Development Plans (IDPs)
500
Share an example of how you've had an Invest conversation with your employee in 2015.
What do you think HEAT?
500
In the event that you have questions or need support, who can you contact for assistance with the tracker? (Who created it?)
Who is Gavin Staley
500
In what two places have you seen, Be personal, Be professional, and Show you Care