Scheduling
Within how many years is a patient current with a primary care office?
3 years
A patient is calling and states they would like a return to work note. What is the reason code?
RTW/RTS
What should patients bring to their new patient appointment?
1. Photo ID
2. List of any medications (prescribed or over the counter)
3. Insurance card
4. Co-pay
Where can patients get labs drawn?
Any primary care office, CPA lab, Outpatient hopsitals
What are the three identifiers when finding a patient in Epic?
1. Date of birth
2. First and last name
3. Street address
What does this mean:
PCP > Access Provider > Alternate Option Scripting
When scheduling, look to see if the patients PCP is available. If not, look at the access providers (located under same day/acute visit policy on Nsite). If you cannot get the patient in with an access provider, refer the patient to the Immediate Care Center, Prompt Care, or a Prac Work In encounter can be sent
A patient is calling and states they would like to speak with their doctor regarding their medication. What is the reason code?
Medication question
A patient is calling to schedule a 10 year old a sports physical. What is the visit type?
Well Child
How do you know if there are active orders in a patients chart?
There will be a purple box next to the order under the "Active Requests" tab
A rehab calls Finecastle to report INR values for provider Kapp's patient. The results are not good and they are in a panic.
What is the protocol that needs to be followed?
Attempt to warm transfer the staff to the office. If they do not answer than send a High Priority Encounter to the office letting the office know to call the facility back to receive the results and last you can offer the fax # to the staff member to fax them over to the office as well.
What are the three injections that do not need an order if the patient has gotten them done in the past?
1. Testosterone
2. B12
3. Allergy
A patient is calling and states they would like to get a refill of Xanax. What is the reason code?
Written Rx
1 year and 1 day
A patient is calling and states they would like lab work done, but there are no orders in the chart. What should you do?
Schedule the patient at least 48 hours from when they called and send an orders request encounter to the appropriate nurse pool
Where can patients be dismissed from?
Physician, Office, Norton as a whole
What should be included in the appointment notes when scheduling a hospital follow up?
1. What hospital the patient was seen at
2. Admission and discharge dates
3. What the patient was being seen for
A patient is calling and states they need a refill of their blood pressure medication. What is the reason code?
There isn't one. Refer the patient to their pharmacy to ask for refills
A patient is calling and states they need a Complete Medical Exam (CPE). What is the visit type?
Physical
A patient is calling and states their Endocrinologist placed labs to complete and they would like to come to their PCP's office. What should be added in the appointment notes?
"Labs for Endo"
What are some of the differences between Prompt Care Vs Immediate Care?
What can be done at the different facilities
Prompt Care:Is similar to an OV, you can get everything done as if you where at your PCP office except X-rays and a full lab draw. Age 2+, APRN's ONLY, WIll remove Sutures/Staples, but will not place them. NO Paps, APPT.'s ONLY
Immediate Care: WALK IN's ONLY at this time,
X-ray's can be done, TB, FLU, COVID, Strep, Prego, STD/STI, etc... , 0+ age, MD's/ APRN's on staff
A patient is calling to get an x-ray on their left foot. The doctor has placed an order. What should you do?
Refer to the Nsite page. If the Access Center is able to schedule, the visit type will be "NP GEN RAD". Select the appropriate location.
What gets sent high priority in an encounter?
1. Critical Symptom
2. Newborn
3. Nurse Navigator
4. Prac Work In
A patient is calling and states they were seen at the Immediate Care Center and they were advised to follow up with their doctor. What is the visit type?
Office Visit
When should you schedule labs before a patients physical?
1 week from the physical date
What are some examples of the difference between routine vs. acute?
Routine: physical, mammogram, 6 month check up
Acute: swollen knee, strep throat, stomach bug