General Information
The ____ became effective on July 4th, 1967, and provides the rules for information disclosure from Federal agency records.
FOIA
What is the release of a record?
Access
What information cannot be released over the telephone in situations where the caller is initiating contact with SSA?
Tax
A ____ party report is an event reported by:
The beneficiary/recipient, or the beneficiary’s representative payee or authorized representative, or a competent adult, entitled on the same SSN record, acting at the beneficiary’s request, or a relative, or a friend/neighbor acting at the beneficiary’s/recipient’s request
First
A representative's authority expires when the representative's services ___.
End
The __ became effective on September 24th, 1975 and addresses requests for personally identifiable information (PII) maintained by Federal agencies.
PA
What is the release or showing of personal information about an individual to a third party?
Disclosure
Under no circumstances can sensitive information such as _____ or _______ be released over the telephone.
SSNs, medical records
A ____ party report is an event reported by anyone else, or discovered by SSA.
Third
An authorized representative is not the same as a
_____ _______.
representative payee
If at any time you cannot verify the identity of the caller, the identity is questionable or there is doubt about whether disclosure is appropriate, refer the request to the __.
FO
What term refers to invalid requests for information from persons alleging to be SSA employees?
Bogus calls
Requests for information to be FAXED to a third party must include ____ _____ from the number holder specifying that FAX may be used to send the requested material.
written authorization
When the caller indicates he or she needs proof of benefits immediately, handle as follows:
Advise the caller that he or she can obtain immediate proof of benefits through the my Social Security Internet portal if he or she has established a my Social Security account
Who would be an appointed representative?
an attorney or eligible for direct payment non-attorney (EDPNA), representing the beneficiary or claimant
_____ ___ ____ involve giving out or releasing information from an individual’s record.
Access and Disclosure
What is the name of the chart to determine the identifying information that you must verify to give access to or disclose information from Social Security Administration’s (SSA’s) records via telephone?
Client Identification Chart
What may be disclosed from a deceased person's record?
the fact of an individual's death
the date of death
the place of death
You can only accept a request to start, change, or cancel direct deposit from a....
beneficiary, recipient, or a representative payee (rep payee
Who would be a designated associate?
the appointed representative’s assistant or helper
An ______ ______ is a person reporting an event or information that could change a beneficiary’s/recipient’s record.
acceptable reporter
What provides written proof of SSA benefits?
Benefit verification letters (BEVEs)
Who can have access to SSA records?
The individual who is the subject of the record
A parent of a minor child acting on behalf of the child
An individual's legal guardian
IF reporter alleges to be the beneficiary or recipient
THEN obtain ...
their complete first and last name, their Social Security number (SSN) or claim number (CN), and ONE of the following: complete mailing address currently on the record OR routing and transit number (RTN) and depositor’s account number (DAN) currently on the record
What information do you need to verify when speaking with an Organizational payee?
name of organization, address (physical location including zip code, EIN (Employer Identification Number, identifying information shown above for a number holder (NH) who is a beneficiary or claimant, and his or her name