Total Recall
SLA
MISC
REQUESTS
ACCESS
100

Does NVI have its own codes in envision? 

yes

100

When do we receive the least amount of requests?

Sunday

100

What is the building code?

1020

100

Abbreviation for SODR?

What is SCAN ON DEMAND RUSH

100

The CEO of access

Who is Tony Skarupa

200

Where in TR do you go to find info on a file?

QBE

200

What is the SLA of a rush?

4 hours from time received

200

What carrier were our boxes being delivered through? 

UPS

200

How often do rushes drop?

Every hour

200

What region are we a part of?

South East region

300

What is the next step after a box has been brought into the room for fixing?

Scanning to NVISPEC0002 location

300

What does the abbreviation SLA stand for?

Service Level Agreement 

300

What does NVI stand for

National Vision Incorporated

300

How many files of SOD1 is an individual expected to pull in a day?

180

300

What are the colors of Access?

Orange and Blue
400

After a work order has been completed, the status changes from "Pending" to what?

Verified

400

On what day is our backlog due?

December 31, 2025

400

Our Senior Market Leader

Who is Wade Baker

400

What are the 2 times that SOD1s drop for the week?

6am and 1 pm

400

Month and year NVI went live in ATL

October 2023

500
QBE Acronym?

What is Query By Example

500

What is the SLA of a SODU Current?

5 days

500

How often should you clean the IBML?

Every day

500

What are the 3 different types of work orders we receive?

SOD1, SODU, SODR

500

What is NVI Customer ID?

AE000209