Show:
What's THAT gonna cost me?
Here's the box-Im over here!
D-fill me up, Buttercup
Whats the Warranty?
Potpourri
100
The price of the BIGJAMBOX is _____.
What is $299.97?
100
A customer doesnt feel he needs a bluetooth because he only talks on the phone in the car when he travels, and they hurt his ears. These are some examples to overcome objections.
What is: 1. There are 39 states that currently cite drivers for texting while driving. More states, including Oklahoma, have a "blanket" law against Distracted Driving. Distracted driving may include eating, texting, talking on the phone, using GPS, talking to passengers, etc. 2. We have several options for bluetooth solutions that go right over your visor, so you don't have to wear a bluetooth. 3. Many of our bluetooth accessories have several options for earpieces that might fit your specific ear shape?
100
Customer wants a certain case. There are none left in the store. This is what we offer.
What is direct fulfillment?
100
This is the warranty timeframe for car chargers.
What is one year from date of purchase.
100
This is the discount for purchasing five accessories or more. (None of the accessories are clearance or end in -7)
What is 30%?
200
A Camo (desert design) Otterbox for the iPhone will cost this much.
What is $39.99?
200
I want an iPhone 4. That's all. Nothing else. Im in a hurry, so I don't have time to look at anything else. These are examples to overcome that objection.
What is: 1. Mention to the customer that although you understand the time constraint, this is a two-year investment for him/her, that protecting this glass device is imperative; 2. Bring out accessories with the device. Explain to the customer that you completely understand that he/she is in a hurry, but in your professional opinion, these are the accessories that are essential to getting maximum protection and performance out of the device; 3. Set up a time that might be more convenient for the customer?
200
Customer orders an accessory on a Friday at 6pm. Monday is a holiday. Customer can expect to get the accessory (in stock in warehouse) on this day of the week.
What is Thursday. Orders received after 4:30pm C.T. ship the next day. Orders received on a weekend ship the next business day. Orders do not ship on a holiday. The order would ship Tuesday, making the projected delivery day Thursday with a 2-day shipping, unless cust paid for overnight shipping.
200
Customer's battery (purchased sep'ly) is not staying charged. You cannot find the original date of purchase. This is the secondary way to check warranty status.
What is check the date on the battery.
200
Customer doesnt want to purchase a home charger, and states he has a car charger. This is an alternative to purch a home charger.
1. What is explain that cust gets a 1-yr warranty with purch of the device, and can charge via usb as well; and 2. What is sell benefits of the VOC2AC adapter - converts car charger to a home (travel) charger, and is $12.99?
300
The iLove iPhone speaker box is $_____.
What is $79.99?
300
The customer set up new service, and works for a local hospital. He is not interested in accessories, but begins looking at the accessory wall, and tells you that although it would be nice to have the accessories, he is on a budget.
What is set up ECPD profile, explain that accessories will be eligible for at least 25% off, and possibly 30% off, should he get five or more accessories, and protecting his device will save his money in the long-run?
300
This is the average shipping time if a d-fill item is ordered in store before 5pm, on a weekday, without a holiday.
What is two-day shipping.
300
This is the warranty on a silicone case or screen protector.
What is 30 Days?
300
This is the minimum goal for NOOK for accessory revenue per handset.
What is $60?
400
This is the price of the Motorola Razr lapdock.
What is $49.97?
400
Customer cannot commit to a bluetooth. You know it works well, because the team member next to you is wearing one and has told you that he loves it. This helped you overcome the objection.
What is partner with your peer by getting him involved in the transaction, and giving a testimonial about its quality?
400
An item is not showing available in the warehouse when ordering in Netace. This is the next step.
What is check the alternate warehouse.
400
This is the warranty for a low to mid-tear stereo headset.
What is 90 days?
400
These are three things that you can track with the Fitbit Ultra.
What are Steps & Distance Calories Burned Stairs Climbed Sleep Quality Wireless Uploads Online Graphs & Tools
500
Accessory of the month is this, and costs this much.
What is the Logitech Mini Boombox (Consumer Offer 10% instant discount, Employee offer 50% instant discount), and the Plantronics M25 Bluetooth headset (Employee Offer 50% discount) for $39.99?
500
Customer doesnt want a bluetooth. However, she travels often, and needs to take calls throughout the day. I offer her this.
What is a corded earpiece?
500
True or False. A customer orders accessories online and decides to return it. Customer must return it to the warehouse only.
What is False. Customer can return the item to any corporate Verizon Wireless location within 14 days of purchase.
500
True or False. Customer states that her battery is no longer holding a charge. You can see that the battery was purchased within a year's timeframe, but the indicator has been removed. However, this battery is still under warranty.
What is False. If the label has been removed or altered, the warranty is voided.
500
This is the cost of the Fitness Bundle.
What is $59.99?