Contact Type - An angry or heated discussion, quarrel, or argument. Raised voices and aggressive language are typical traits associated.
What is a 'Verbal Altercation'?
100
A conversation technique that agents use to start general and work down to specific details of an incident reported.
What is a 'Funneling'?
100
An acronym used to ask particular questions when a person reports a L3 car accident.
What is 'S.L.I.D.E - Status, Location, Injuries, Damages, Emergency Services.'?
100
The phone program L3/4 agents use when making calls to the accused and reporter.
What is 'DialPad'?
100
What we need from each partner or rider before speaking with them on the phone.
What is 'Consent'?
200
Contact Type - Comments made about a particular race, religion, national, origin, sexual orientation, gender, disability, or any other protected class.
What is 'Discriminatory Comments'?
200
Contact Type - Comments that are sexual in nature. Commenting on appearance, asking overly personal questions, and making unwanted advances are all inappropriate.
What is 'Inappropriate Conversation'?
200
The steps taken when a Hostage situation is reported. There are three steps.
What is 'CALL 911 IMMEDIATELY. Call the Global Security team at 1-844-823-7762. Create JIRA case'?
200
A step we do not taken when making outbound to the offender in Bliss.
What is 'Not link the trip page'?
200
The action taken against a partners account for three total reported safety issues.
What is 'Deactivation'?
300
Contact Type - Poor or dangerous driving includes speeding, running stop signs, swerving, not using turning signals, accelerating or braking too hard, constantly changing lanes in traffic, etc.
What is 'Poor/Dangerous Driving'? Note: Route to Cross Support.
300
The three contact types that require the sensitive investigations talk path.
What is 'Indecent Exposure, Unwanted physical contact (kissing, groping, etc.), and Sexual Assault'
300
The reason we ask about status of a trip when we receive a report about a L3/4 car accident.
What is 'For claims purposes'?
300
The term we use when referring to the A&D team to an external party.
What is 'Our Specialized Team'?
300
The first action on an account you take when receiving a report about a L3/4 incident.
What is 'Wait List or Ban'?
400
Contact Type - Altercations that become business critical.
What is 'Fatality'?
400
Talk path for the victim who reported a sensitive business critical incident.
What is 'CSR Introduction, Care for reporter's needs, Gather information, Offer additional support resources, Close call''?
400
The questions asked and steps taken in a 'Threats of Self Harm' incident.
What is a 'DO NOT CALL THE DRIVER OR RIDER. Google the rider/drivers city for their local police department. Call their police department and request a safety check on this rider/driver'? Note: We do not ask any questions.
400
The four pillars of JIRA's writing style. There are four.
What is 'What We Know, What We Need, Next Steps, Recommendation'?
400
Our process when we come across a contact where a person has been denied service for a protected class.
What is 'Route to A&D'.
500
Contact Type - Suspected offender is not returning personal property unless compensated.
What is 'Hostage Lost Item'? Note: Before these tickets are routed to Urgent Support, they should have already verified that the item is in fact being held hostage.
500
The names of the two organizations we provide reporters of sexual assault if they request for more information.
What is 'National Sexual Assault Hotline and RAINN'?
500
What an agent asks when a report about a firearm comes in.
What is 'Did you see? Did you hear it? Did you feel it'? Note: Sighted, Brandished and Discharged.
500
The communication style our JIRA's should be. There are two.
What is 'Clear and Concise?
500
The name of the stakeholder who cares for the partners needs in their assigned city.