Older Adults
What Terms Should You Avoid When Interacting With Older Patients?
What is affectionate terms.
(EX: "sweetie" or "honey")
How do you establish a positive rapport with a child?
What is speak gently and calmly with an even tone and avoid using “baby talk"
You allow the patient to do as much as possible independently.
True or False
What is True
Who established the standards that examination rooms must conform to?
What is the Americans with Disabilities Act (ADA).
A child is scared to receive their vaccines, what can you do to calm them?
What is distract or have the parent or guardian distract the child during the shot.
Why should medical assistants avoid using affectionate terms when addressing older adult patients?
What is terms may be interpreted as condescending or patronizing
How can role playing be helpful?
What is when preparing a patient for a procedure or trying to get more information from the patient.
(EX: asking the child to point on a stuffed animal where the pain may be located.)
When may you need to provide additional assistance?
What is if a patient has decreased mobility and instability.
What is unsafe for both patients and medical staff?
What is clutter, spills, improperly stored equipment, and unsecured electrical cords or cables.
The MA was taking an infants weight and got distracted trying to calibrate the scale, the infant then rolled off the scale.
What should've the MA been doing?
What is place a protective hand to protect them rolling or falling.
What Needs Do You Have to Consider?
What is emotional and physical needs
Why should you plan extra time during procedures?
What is to explain to the child what is being done and to provide a sense of calmness.
Under what circumstances must you not leave the patient unattended?
What is if the patient is physically unstable or appears confused.
When should you report items such as a broken drawer, a sharp edge on the countertop, or a broken hinge on a door?
What is immediately.
Set aside extra time for a patient who has _______?
What is an extensive medication history
How should you speak to an older patient?
What is don't rush, speak clearly and slowly, and be prepared to repeat questions or instructions.
Once the child enters the medical practice what is your primary concern?
What is their safety
What should you do if a patient arrives in a wheelchair?
What is assist as needed and ask prior to touching the wheelchair.
These federal standards were designed to ______?
What is to make sure that people who have disabilities are not discriminated against in public places due to a lack of proper accommodations.
The patient arrived in a wheelchair and immediately the MA rushed to push the chair around.
What should've the MA done instead?
What is communicate with the patient prior to touching them or their wheelchair and assist only as needed.
Who is responsible for reviewing their medication list and verifying the dosages taken?
What is Medical Assistant
Where should children never be left alone?
(List 3 places)
What is an examination table, scale, and toilet.
What should you do before trying to help the patient move from the wheelchair to the exam table?
What is lock the wheels and to position the chair.
What things do the ADA standards address?
What is the width of doorways and hallways; placement of door handles, grab bars, and handrails; spatial accommodations for patients in wheelchairs; and floor surfaces.
A patient reported a broken door handle and it was too late for maintenance to come and fix it, What should be done by staff meanwhile?
What is document the situation in the maintenance logbook or follow the facility’s procedures.