When you transfer the caller and use voice mail with message, what do you press to remove the dial out status?
What is minder
100
"Who may I say is Calling or To Whom am I Speaking" is to get what?
What is GET NAME
200
"This line is ER svc req only and by generating a ticket you'll be automatically billed for 30 minutes of service MINIMUM just for creating requests @ ER rate of $187.50 regardless of length of call. Onsite req are 1 hr + travel time."
Who is Akamai Computer Services
200
Medical office/center
Who is Good Health Medical
200
Tom Woodall
Who is Blue Ribbon Pull Out Shelving
200
When you must live dispatch a caller to an on-call list, what must you do first?
What is unsure
200
"May I have your phone number in case we get disconnected?"
What is GET PHONE NUMBER
300
"I am sorry but you MUST call back during regular hours to speak to a Supervisor. This msg will only be delivered to the front desk."
Who is Mogas Industries
300
Manufacturer-Severe Service Ball
Who is Mogas Industries Inc
300
Hanan Kim (female)
Who is Kaizen Institute Lean Advisor
300
Where is the on-call list found on the operator screen?
What is bottom left
300
What do you do at the end of each call?
What is Thank the Caller for Calling
400
Caller will state they are with the US Environmental Protection Agency (EPA) and need to activate office specific R-1/R2
Who is Weston Solutions Inc
400
Ministry/Religion
Who is The Present Truth
400
David Crow
Who is Weston Solutions Inc
400
What color are the phone buttons
What is green
400
What must you always verify?
What is the spelling of names, phone numbers, address and emails
500
"I would like to email you information on new federal programs that may be able to help you with foreclosure or past due mortgage payments. May I have your email address?"
Who is Intergy Realty Solutions
500
Business Improvement Consulting
Who is Kaizen Institute Lean Advisors
500
Taris Maclin
Who is On The Scene
500
Where do you pull calls from after you unsure the message?