This special notation appears automatically when a customer fails Pos ID.
What is (?)
100
It is the Verification and Validation of customer’s full legal name and/or SS #
What is Pos ID?
100
A connect order is not be issued when these hurdles are failed.
What is Pos ID, and Verfiy Resid/Owner?
100
This type of customer cannot be denied service for Unpaid bills.
What is Current customer?
100
These are the 3 customer Types.
What is Current customer, Applicant, and New applicant?
200
The only Special Notations that a Current Customer can be denied service for.
What is Deceased, Minor and Fraud?
200
This Notation must be manually added when a customer fails Proof of Residency.
What is Verify/Resid Owner
200
Held Connect
What is an Obligation?
200
This is used to Hold a Service Order from being issued to the field.
What is an Obligation?
200
New Applicant
What is a customer who has has never had service with us before?
300
This 15 digit number is used to complete the Pos ID process through the secondary account verification screen.
What is Frozen Credit PIN # ?
300
- Disconnect notice
- Consumption on an inactive meter
- Disconnected for non-payment of bills
- Critical contact indicating a theft of service
What is Proof of Residency Pop-ups?
300
This must be done to a disconnect and connect order when they are scheduled for different dates and times and or completion methods
What is maintain the service order?
300
The final step for the Unpaid bill process after processing an Obligation and Held connect, used to generate an automatic denial of service letter.
What is add an Unpaid Bill special notation?
300
Applicant
What is 1) Former customer who has not had service w/us within the last 60 days 2) A customer whose last service was Cut Out Non Pay and is moving to a new premise. 3) A person who has Active service, and is not disconnecting service and requesting additional service
400
These two customer types are required to pass Pos ID in order to complete the move-in process.
What is Applicant and New Applicant?
400
Required comments when denying service for POS ID, Proof of Residency and Unpaid Bill.
What is Meter #, Move in date, best Ph#, paperless billing y/n and email address.
400
This type of Customer cannot be denied a Connect order when closing their current account -due to Proof of Residency.
What is a Current Customer?
400
These two other hurdles must be resolved first before a HELD Connect can be issued for an Unpaid bill.
What is Pos ID and Proof of Residency? (The unpaid bill Special Notation must be added without the HELD connect if an Unpaid Bill exists along with Pos ID and or Proof of Residency)
400
Customers who are unclear on documents that are required to resolve Account Initiation can be sent this.
What is Solutions Email or Emails from PRO.
500
These (5) Special Notations must be manually added by the rep during the Account initiation process.
What is Deceased, Minor, Fraud, Verify Resid/owner, and Unpaid Bill?
500
This Special Notation requires an Obligation to be processed FIRST, in order for a Denial of Service Letter to be automatically generated.
What is Unpaid Bill?
500
This must 1st be done to the meter before scheduling a connect order to the field to ensure the meter gets unlocked and appliances lit during a connect order,
What is maintain the status to Inactive off?
500
The Negotiation steps used to resolve and Unpaid Bill.
What is 1) Full balance 2)Restore prev agreement 3)Eligibility for new agreement = 50% down or 3x the budget at the move to location as the down payment for NS (which ever is lower) 4) Financial Statement (Poss min) or Seek Assistance?
500
Two descriptions to identify a Current customer.
What is 1) Has Active service and is placing a disconnect order and requesting service at a new location (*if not disconnecting service they are an Applicant)
2) Some one who has had service in the last 60 days