Show:
Behavioral Health
Behavioral Health Landscape
Marketing/Utilization
ROI Analysis
About MDLIVE
100
Can MDLIVE Behavioral Health replace an employer's EAP program?
What is NO
100
what percentage of adults in the U.S. have a chronic condition?
What is 50%?
100
What is our company goal for 2017 utilization?
What is 3% utilization
100
True or false you should use a client's actual claims data for UC, PCP, ER to calculate an ROI?
What is True?
100
When was MDLIVE founded?
What is 2009
200
How long is a clinical hour?
What is 50 to 55 minutes
200
What is the national average wait time for an initial behavioral health visit?
What is 33 days
200
How does MDLIVE calculate utilization?
What is total total consults / total eligible population?
200
How often should you be presenting an ROI analysis to a client?
What is annually and only after they have been with MDLIVE for a year
200
Name one of the top strategies for MDLIVE 2017?
What is: increasing utilization, increasing PEPM, rolling out value based care, and Workers Comp Triage, increasing membership
300
Does a patient have to be physically located in the same state as behavioral health therapist to have a visit?
What is no, the therapist needs to be licensed in the same state as the primary residence or address of the patient
300
what is the ratio in rural areas of people to behavioral health providers
What is 30,000:1
300
What is one of the key drivers in a client's benefit design that will increase utilization?
What is low or $0 co-pay?
300
If a client cannot provide actual claims data, what is the source that MDLIVE uses to calculate?
What is Healthcare Blue Book?
300
Name one of the companies that provided MDLIVE funding?
What is the Bedford Funding or Heritage Group ?
400
What is the average number of assessments a patient receives during an MDLIVE behavioral health visit vs. in person?
What is 4.1 vs. 2.5 in person?
400
In 2020 what will be the 2nd leading cause of disability?
What is depression?
400
What are two of the four barriers of consumer adoption for telemedicine?
what is: - Noise - avg. consumers receives over 80 emails daily - Frequency - MDLIVE is not a solution that a consumer needs every day - reaching the decision maker - 92% of health care decisions are made by the females in the house - exposure - it takes 6 to 7 exposures for a consumer to engage in a new concept
400
What is total consults/total eligible population
How is an employer client utilization calculated?
400
Name one other members of MDLIVE's board of directors (besides the Sculley brothers)
What is Charles Jones, Rock Morphis, Howard Kern, Randy Parker, Alys Scott
500
What are the three visit types and provider levels in a behavioral health visit?
What is? - Psychiatrist initial diagnosis - Psychiatrist on going medical management - Licensed Psychologist or master level talk therapy
500
What are the four common barriers for workers using behavioral health?
What is lack of recognition that help is needed, lack of awareness of the services, convenience, and fear of stigma
500
How often do you need to be discussing utilization and marketing tactics with your clients? And name 5 marketing tactics to increase utilization?
What is every month? What is: benefit plan design, incentive campaigns, pre-population campaign, newsletters, emails, open enrollment, postcards, magnets, bathroom wall clings, posters, lunch and learns, competitions, testimonials
500
What is No? because the true savings in behavioral health is all of the savings in reduction in overall health care expenses, lost productivity, reduction in ER utilization, decrease in sick time, and disabilities
Do you use the same ROI analysis process for BH? Why?
500
What are the two certifications that MDLIVE has earned from NCQA?
What is Utilization Management/Credentialing certification