Oh Snap + Snapchat
What is an escalation and where does it go?
What are three common reasons an account may become LOCKED?
Third-party app usage, suspicious activity with no verified information, logging in from a known malicious IP address, or spammy behavior
What does this error mean: CLOUD_HOSTING_SERVICE_IP?
This error may appear on login for accounts that are using VPNs.
What is a Recovery Code?
A Recovery Code is a 10 digit number that a user can choose to generate and store when enabling Login Verification
What is the minimum age someone must be to open a Snapchat account?
Users must be 13 years old to have a Snapchat account
What is the name of the report that allows users to see information like their Friends or Snapchat Search History?
Download My Data
What are the three types of locks that could be on an account?
Temporary Static Lock, Temporary Time Based Lock, and Permanent Lock
Is it a login issue if someone tries to login using the email sam123@gmail.com but their email is really sam.123@gmail.com?
No, for Gmail accounts punctuation does not matter
What are the two ways we can contact a user in order to reset their password?
SMS or Email
What does COPPA stand for?
COPPA is the Child Online Privacy Protection Act
Under which field in Oh Snap do we check if an account is locked?
Account Status
What are 'signing farms' most commonly associated with?
Third-Party Apps
What is a sideload app?
A sideload app is an application that is downloaded to a phone or computer through a usb or other means than the app store.
Fun Question: What is the mascot of Snapchat?
Ghost Faced Chillah
What is the highest priority in terms of information for prioritization?
Trust and Safety
For login errors, which section of Oh Snap do we investigate to find a reason or error code?
Login History at the bottom of the page, and then 'status'
How do we know in Oh Snap when an account has been successfully unlocked?
Hint: There are two answers and you must give both.
Account Status
Account History (New Value).
Both should be 'OK'.
Fun Question! Brooklyn was bit by which animal?
A Monkey!
What are two common words we see for Password Resets?
Wrong Password, New Phone Number, I forgot my Password, etc.
If someone passes away, when can we give away their memories? When can we delete their account?
Hint: 2 answers
Delete the account if we are provided a death certificate
We can never give away their Snapchat memories.
What button must you press after your shift when you are leaving the Oh Snap tool?
Dump Remaining
What is the definition and an example of Spam?
Spam is the mass sending of unsolicited snaps, friend requests, or chats. One example can be weight loss advertisements.
What does "fail_ip_login_rate_limited" mean?
When there are too many login requests from a specific IP address within a very short amount of time.
Can my friend change my password to keep my snapstreaks? Also - What are snapstreaks?
No, we do not give out or change user information for people who do not own the account. Snapstreaks mean you and your friend have Snapped each other (not chatted) within 24 hours for more than three consecutive days.
Name two potential privacy incidents
(Hacked account is not an answer)
- blocked someone but they can still talk to me
- blocked someone but they can view my story
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