Taking the time to introduce yourself, being compassionate, and speaking in a calm voice.
What are aspects of exceptional customer service?
200
This is often cited as the inability to pay versus the unwillingness to pay.
What is the difference between charity and bad debt?
300
The steps for this process are: 1. explain the credit and collection policies, 2. anticipate/estimate charges, 3. determine the patient's ability to pay, and 4. provide payments options to the patient.
What is the financial counseling process?
400
These include poverty guidelines, financial profile, writing off an account, and deemed charity care.
What are other aspects of financial counseling?
500
This term describes patients who have Medicare coverage, have not been approved for charity care, and have a self pay balance due that has not been paid in 120 days.