Delinquencies
Bills
Account Balance
Compromises
Corrections
100

A delinquency

What is a missing return?

100

A bill

What is underpayment of tax, penalty, interest or fees, resulting from a return?

100

Displays all transactions (in and out) on the taxpayer account.

What is account balance?

100

The Department's decision to forgive a balance owed.

What is a compromise?

100

Taxpayer does not have any login info, but they need to update the e-services contact person.

What is complete the DR-600?

200

Paper, Online, Upload, Telefile

What are ways to file a return?

200

3 ways to make a payment

What are online, mail, and at the service center (or by phone, by check, etc)?

200

Meaning if Red Arrow is showing on Account Balance.

What is money open/available?

200

RSII compromise authority level for penalty.

What is $3750?

200

Taxpayer action to correct a previous RT return.

What is submit an amended return or RT-8A?

300

Correct action if business has closed

What is inactivate/cancel/close the account? 

300

Issued when the payment is more than actually due on the return.

What is credit carry forward from (or credit memo)?

300

Meaning of ZE doc type.

What is electronic (EFT) payment?

300

Acceptable reasons for Sales Tax after tiered penalty.

What are extraordinary circumstances? (also acceptable to list specific reason codes that are extraordinary circumstances)

300

Correct action if a return was applied to an incorrect period.

What is submit a TAMs to correct applied period?

400

"All my sales are through Amazon." or "All my rentals are through VRBO."

What is updating the account to active - not required to file?

400

Another term for a payment plan, made with the service center.

What is a STIP/stipulation agreement?

400

Transaction used if both payment and bill are on file, but still open.

What is Manual Settlement?

400

The determination letter for RT only.

What is the ZT57 letter?

400

How to correct a previous SUT return, by mail.

What is send the DR-15(EZ) with "Amended" written on it?

500

A delinquency that is outstanding a long time.

What is an estimated delinquency or manual assessment?

500

An extra charge added after 90 days.

What is an ACP Fee?

500

Meaning of ZW on Account Balance.

What is a write-off?

500

Reason code used for natural disasters.

What is Acts of God or code 06?

500

Action to update RT Effective Date?

What is send RT Activity/Liability Maintenance Case request?