Health Score
What dashboard is the Health Score located?
Customer 360- Health
What link could show me the account's recent activity history?
Activity.
Where can I find if customers have the best practices implemented?
Adoption
What tool can help you track key initiatives?
Success Plans
What the #1 solution for user activity monitoring?
Patient Privacy Intelligence
What Health Score category is based on the customer’s journey?
Lifecycle
What section tells you if they have Intelligent Filtering?
Implementation
What indicates if a customer is proactive?
Enforced Policies
What is the ideal frequency to meet with customers?
Monthly
What team works with application vendors to integrate with PPI?
FairWarning Ready
What category and KPI is influenced by the CSM?
Where can I find if Archiving is activated?
Server object
What represents an effective reviewer of alerts?
100% closed
While Account Reviews should be customer-centric, what are FairWarning related topics to share?
News & Updates or Community
What customer was featured on our most recent HC webinar?
What is the minimum score for Green?
Greater than 70%
What object can I create a quote from?
Opportunities
Where can I hide sections from the ER?
Account details page.
What is the best practice method to open an Account Review?
Recapping previous meeting.
What technology leverages know clinical and behavioral correlations to dismiss alerts?
Intelligent Filtering or Behavioral Correlations
What best practice features are bonus points?
Intelligent Filtering and Machine Learning.
Where can I find who receives notifications about storage or renewals?
Key Contacts
What alert status is required for machine learning and indicates that an investigation has been opened?
Reviewed - Investigation Opened
What is a preparation step lazy sales reps will skip?
Call contacts prior.
What are the top 3 priorities for the Customer Success Team this week?
webinar promotion, 5.4 upgrade notice, and Intelligent Filtering notes and status