Move Money
What is the processing time for the latest Navy Federal sends outgoing ACHO funds to the Federal Reserve Bank?
1830 ET and on banking days
Recurring charge that needs to be stopped, what manual would we use?
Debit Card Stop Payment Services
This is a fee based funding overdraft.
OOPS
I’d like to transfer money out of my Certificate/IRA. Can we make the transfer?
No, send member over to certificate/ira
What is the Stop Payment Fee for a range of items?
When you transfer to an external account as an ACHO, what is the max limit you can send out in a day?
$5,000.00
If Mbr requests to increase their purchase limit to 34,000.00, what should you do before increasing the spending limit?
Reach out to Tier II
We apply this to members checking when they open their membership.
Overdraft Saving Transfer
I tried to transfer money with Zelle, and it told me it was on hold, please can we fix this. Who do we send the mbr over to?
CCO Zelle
What must you do when a member is requesting to place a stop payment on a bill pay item?
Contact Fiserv to verify if the payment can be stopped.
Members can send another person funds with just a mobile phone number or email address, eliminating the need to give or receive personal account numbers; what method will they use?
Zelle
Which manual would you use to assist members with Debit Pin Reset?
Self-Select PIN for a Debit Card
What is the fee charge for OOPS?
$20.00
I’d like to pay my Credit Card bill with a debit card. How will we process it for the mbr?
Card base funding and deposit the funds into the checking or savings.
Can we process a stop payment on a savings account?
Savings accounts are considered non-transaction accounts and do not accept ACH debits, so stop payments cannot be placed on them. If member asks to place stop payment on Savings Account, you should contact the CCO Resolution Assist line to place the stop for the member.
What is the overall monthly limit for Card Base Funding?
$2000.00
Can the joint owner call in and request a debit card for the other joint owner of the account?
Yes
Can we order checks for CLOC?
Yes
Non-mbr called to report they found our member debit card; what should we do?
1. Deactivate (NEG) the debit card.
2. Advise the caller to destroy the card and that you will be sending the member information listing preventive actions taken and next steps.
3. Use the eMessage and Comments Generator to send the Found Credit/Debit Card eMessage to the member.
4. Copy the UAD note from the eMessage and Comments Generator and place an account level note with a 3-year expiration.
What do you do if a member calls before 1000 ET stating that they placed a stop payment on an item but it was still paid?
Contact Savings & Checking on Live Assist bot to confirm that the payment will be reversed.
What is the processing time for Speedpay?
3-5 business days
What should we use if a member calls in to activate their debit card?
Oneview
What is the max limit for OOPS?
$500.00
I need to order MMSA checks; where would we send our members to?
Advance Account Services
What do you have to advise the member before placing the ACH Stop Payment?
$20.00 Fee