Account Verification
Can a customer obtain an account number via fax by a Bank Associate?
NO
Amount of Withdrawal or Deposit?
Internal Verification
When asking the verification questions for RETAIL and Customer Care. How many Internal Questions need to be asked and How many CORE questions need to be asked to properly verify the customer?
1 Internal
2 Core
Name three ways a customer can obtain an account number?
Logging into eBank
Bank Statement
Bottom of the Check
Visit a local service center.
Location of Safe Deposit Box
Core
If a customer is not able to verify the inquiry code, verification questions, or two-factor authentication. What can be done as a last resort to verify a customer?
Make an outbound phone call to the phone number on file.
What is the only way we can release an account number over the phone?
An exception can be made by a Team Lead or Service Center Manager.
Date the account was opened?
Core- the year is sufficient.
How do you verify a Bank Associate for proper verification?
Busey User ID
What is the Tier 1 way to verify a customer?
Inquiry ID Code (Passcode)
Name of Joint Account Holder?
Internal Verification
What is the Tier 2 way to verify a customer?
Verification Questions or Two-Factor Authentication.