Show:
Results Pyramids
I Walk the Line
The Problem with Problems
Senge for Supper?
'Uncle" Potpourri
100
In determining the current culture, it's critically important to start with identifying these.
What are "Beliefs"?
100
Asking "What more can I do" is representative of this above the line step to accountability.
What is "Solve It"?
100
Veronica describes her site's financial performance during her Monthly Operations Report (MOR) meeting. She is well prepared and does a great job. However, when asked about her program's outcomes she becomes irritated and blurts out, "What do you want? Financial or Program Quality?!" This is an example of what below the line behavior.
What is "Confusion and Tell Me What to Do"?
100
"I'll do it if the boss says I have to, because I don't want to lose my job" is an example of this attitude toward a vision.
What is "Grudging Compliance"?
100
Uncle's boys made a good little business of producing this commodity for the Albion area.
What is "Milk"?
200
In sustaining the desired culture, it is incumbent upon leaders to ensure they are fostering and reinforcing these.
What are "Experiences"?
200
"I warned that this would happen! Look, here is the email I sent to you on that" is an example of this below the line behavior.
What is "Cover Your Tail"?
200
"Things will get better as the year progresses, you'll see" is an example of this.
What is "Wait and See"?
200
On the whole, sees benefits of the vision Does what’s expected and no more “Pretty good soldier” All of these describe this attitude toward a vision.
What is "Formal Compliance"?
200
Eight year old "Lewis" from Detroit is credited for beginning this Starr tradition in which the boys skip a meal 2 weeks before Christmas and donate the value of that meal to to help others in the community who are in need.
What is "Fast Day"?
300
How people think and act represents this.
What is "Culture"?
300
"If advancement could get their act together, we'd have a much brighter balance sheet" is an example of this below the line behavior.
What is "Finger Pointing"?
300
"From where we sit, we don't see a problem" is an example of this below the line thinking and behavior.
What is "Ignore and Deny"?
300
Sees the benefits of the vision Does everything expected, and more Follows the “letter of the law” Good Soldier These are examples of this attitude toward the vision.
What is "Genuine Compliance"? Note: This employee requires no "buy in" process. Their values and interests are in total alignment with the vision or plan.
300
During the mid 1980's, this autumn Starr event was established to recreate history from the 1770's through the 1800's.
What is the "Pioneer Harvest Festival"?
400
Complete this progression of steps to establishing a culture: "Experiences shape Beliefs, Beliefs..........."
What is "Beliefs drive Actions, Actions Produce Results"?
400
The 'Steps to Accountability' are composed of these four components.
What is "See it, Own it, Solve it, Do it!"?
400
Results cannot be obtained in today's ever-changing environment without enlisting the hearts and minds of all staff at all levels of the organization. This critical Above the Line step is known as this.
What is "Own It"?
400
"Whew! I just got here in time! It looks like it's going to be a long time until 5 O'clock" is an example of this attitude to a vision.
What is "Apathy"? Note: This employee is neither for or against the vision. They have no interest. No energy.
400
This Starr site was once known as the "Peony Capital of the World".
What is the" Van Wert Campus"?
500
New people, new marching orders, new technology, new strategies, or new structures work only at this level of the results pyramid --- if they work at all.
What is "Actions" Note: Changing staff "beliefs" about the current culture is the most critical and essential part of building a culture of accountability.
500
Obtaining the perspective of others, being open and candid in communication, asking for and receiving feedback, and hearing the hard things are all actions & beliefs associated with this Above the Line step.
What is "See It"?
500
"If the finance team could just get their stuff together and help us develop the right pricing for our services, we'd be golden" is an example of this Below the Line thinking/behavior.
What is "Finger-Pointing"?
500
"I don't care if that is the new Starr Vision. I'm just going to keep on doing my job the same way I have for the last ten years" is an example of this attitude toward a vision.
What is "Noncompliance"?
500
When Uncle Floyd was approached by a donor who offered to build a museum for his campus, Floyd responded that he would rather the donor "do this" with their money.
What is "build another cottage."