Payments Made & Received:
A method used for personal reimbursement for any team member who has made a purchase for the hotel from their personal funds.
What is an Expense Report?
And who must authorize an expense report?
***Two part question.
Name three types of fees paid to Hilton for services rendered to our hotel.
What are these fees called?
Reservation Fees, Commission fees, IT fees, Frequent Stay expenses, advertising fees, etc.
What are franchise fees?
Rebates or commissions for clients posted as room & tax adjustment rather then as TA Commission.
What is Direct Rebates and Commissions?
Why are these not posted as TA Commissions?
The calculation where food or beverage cost is divided by total food revenue.
What is F&B cost (percentage)?
Large corporate funded purchase of services and/or materials which normally exceed $5,000 and have a life span of more than 10 years.
What is Capital Expense?
A method used for reimbursement of a cash bank shortage or a tip reimbursement for a team member.
What is a due back?
The abbreviation and full name of the following calculation: The cost of any expense divided by the number of rooms occupied.
What is CPOR? Cost Per Occupied Room?
Any item for which the hotel incurs an expense for labor/products/services which is given to a client, but for which the client is not billed full retail price but is instead billed a lesser amount.
What is discounts?
Calculation where the amount of total operating costs is subtracted from the total revenue.
What is GOP or Gross Operating Profit?
Refers to costs which appear under the GOP line on a P&L which are not related to operating revenues or expenses.
What is "Below the Line" costs?
A method of cash reimbursement utilized for less than $50 purchases made by any team member.
What is petty cash form?
And who must authorize petty cash?
The abbreviation and full name for calculating the following: Total room revenue, divided by the number of rooms sold.
What is ADR? Average Daily Rate?
Cost which is moved from one expense area to another.
What is a (F&B) cost transfer?
Calculation where a revenue or cost line is divided by the number of occupied rooms.
What is POR or Per Occupied Room?
Cost which normally would not qualify for capital expense, but which are booked below the GOP cost in a special capital expense line when mandated by brand changes.
What is franchise initiatives?
Item submitted in Birchstreet so hotel purchases can be approved and ordered.
What is a Purchase Order?
Who must authorize PO's before items can be ordered?
The abbreviation and full name of the following calculation: Total revenue minus total operating expenses.
What is GOP or Gross Operating Profit?
Any item for which the hotel incurs an expense for labor/products/services which is given to a client, but for which the client is not billed.
The amount of any expense line divided by the corresponding revenue line.
What is the Margin?
Repairs which normally appear as operating expenses but are listed in this particular capital expense line as they are large enough in scope to warrant capital cost coding.
What is Major Repairs?
A method to request payment for a third party vendor or person.
What is a Check Request?
Who authorizes check requests?
The calculation where a F&B revenue line is divided by the covers for that line.
What is the Average Check?
***Two part question:
When a client is not charged taxes for their use of services/products at our hotel they are said to be....
How does a client quality for not being taxed?
What is tax exempt?
Must have NE tax exempt number for group, and group must pay for services/products.
Calculation where the GOP variance to budget is divided by the total revenue variance to budget.
What is Flow (Through)?
The Westmont form used for submitting all capital expense requests.
What is an RFC or Request for Capital form?