1099 IRS Setup
General Knowledge
Fraud and Risk Prevention
Products and Services
Security
100

If a vendor provides us newspapers, what should their 1099 Income Type be?

It should be left blank. Since they provide a product, they will not need to be sent a 1099.

100

What is the goal for community service hours for each employee per year?

8 hours

100

What is the number of times each banking center should be visited for a cash count each year?

Twice

100

What is our website address?

100

Where is the safe room at Plato?

the Vault

200

What does SSN and EIN stand for? How does it relate to a W-9?

Social Security Number / Employer Identification Number

This is how they file their income taxes from the business/service they're performing.


200

What is the three ring rule, and why do we have it?


Answer the phone within 3 rings

This rule applies to all team members in your call department or in your area such as the lobbies. 

  • When you answer a phone call, the proper procedure is to take ownership of that call. You will then handle the call yourself or take a message and get the message to the employee that will take care of our customer.
  • The exception to this rule is if you have a customer. Do not answer your phone with a customer at your desk. As part of a team, someone else on your team or in your area will answer the phone for you, as you will answer their phones in the same circumstance. 


200

What does NDA stand for?

Non-Disclosure Agreement


200

What department handles online and mobile banking?

Deposit Administration

200

What is the "all clear" sign upon entering the building in the morning?

The small sign is standing up in the window by the back door.

If it is laying down, it means that the tellers who opened and did their initial walk through hasn't given the "all clear."

300

Why would we enter the IRS address address differently than the Remit To on the Vendor Details page?

Their W-9 address indicates where they would like their 1099's mailed to. 

The address on their invoice may be different because they want to receive their payments at a different location.

300

Name our core values as an ORGANIZATION.

Team Members

Customers

Community

Shareholders

300

The risk arising from violations of laws, rules, or regulations, or from non-conformance with internal policies and procedures or ethical standards is known as what type of risk?

Compliance Risk

300

For P2P transactions, How long does the recipient have to claim the funds?

Payments will automatically reverse if they remain unclaimed after 10 business days.

300

When leaving your workstation for an extended amount of time, name three things you should do.

Lock your workstation ALWAYS

Log off (if your leaving for the day)

Turn off your monitors (if leaving for the day)

Keep all passwords, customer information, anything confidential locked away and un-accessible by others.

Lock drawers if accessible to others.

Place shred into shred bins.

Use your vacation rule on your email if you will be out for a few days.

Mark your phone to the best description available


400

Why is the name control important?

 In e-file, a taxpayer’s Employer Identification Number (EIN) and name control in the Return Header must match the data in the IRS e-file database.  If the EIN and name control do not match at the parent (consolidated) level, the e-filed return will reject.

400

Name our core values as a DEPARTMENT.

Being prideful of our work

Communication

Understanding

Having fun

400

Name one of the main reasons employees typically commit fraud

Pressure and Incentive (Financial Stress)

Opportunity

Rationalization (justification based on performance or treatment at work)

400

What does the acronym OFAC stand for?

Office of Foreign Assets Control

400

Where is our emergency preparedness book located?

In the conference room on the back counter.

500

What would be the name control for the following business name?

 P & P Company

P&PC 

Business Name Control Valid Characters:
Numeric (0- 9)
Alpha (A-Z)
Hyphen (-),
Ampersand (&)

500

Name 3 expenses NOT reimbursable by the bank

Alcohol, Space heaters, snacks, home decor, spouse expenses, additional add on expenses for golf tournaments, cell phones, iPads, child care, personal recreation, entertainment, etc.

500

Products or services in this category are of such critical importance that if the vendor fails to deliver under its commitments it would have a material impact on the financial condition of the organization and/or a material impact on its ability to manage compliance or reputation risk.

Critical Vendor

500

Name two of our Deposit Account Types

First Freedom

First Class

First Rate

First Advantage

500

What does Dual Control mean?

having two people present and verifying.

If a discrepancy exists, the two employees each verify the others work in an attempt to reconcile the difference.