How do you sign up for Life Support/Medical Baseline
Fill out the Medical Baseline application and have your Doctor certify that you have a Medical Condition which would influence the amount of has gas/electric you may use.
100
What is Master Meter ?
What is a meter which serves multiple premises.
100
Why do we escalate SONP on certain accounts ?
What is because certain accounts have been able to avoid SONP to possible, CGI or Cancellations.
100
Who can be a Bill Guarantor ?
What is a PG&E account holder with an active account with at least 12 months of service, with a credit rating of 929 or higher with a valid ID.
100
What is Trapped in Severance ?
What is when an account is Stuck in Severance process.
200
Can you remotely disconnect a Life Support/Medical customer ?
No
200
Does the Master Metered customer require a special severance ?
What is Yes.
200
What is the minimum $$ threshold to escalate SONP on an account ?
What is $1500
200
What types of ID are acceptable to be a bill guarantor ?
What is a valid ID - Consulate, Drivers License, Military ID, State ID, Passport
200
Why does is it important to remove these accounts from being trapped in Severance ?
What is because they impact our AR and can not be SONP when eligible due to not receiving collection notices.
300
Once Medical account is in Severance, how many steps must be done prior to disconnecting the service ?
What is three - Warning Letter, Certified Letter and Field Visit.
300
What type of a notice is posted on every residential unit or in a common area ?
What is the 15 day notice.
300
When issuing a Cut At Pole, (CAP), what is the minimum $$ threshold for this ?
What is $1000 for ARU and $2500 for everyone else.
300
Can a Bill Guarantor be a guarantor for more than once account ?
What is currently, yes
300
What is debits/credits
What is when an account has SA's with a credit and a debit.
400
Once the field visit has been completed and notice was delivered successfully, if customer still has not paid which commodity do we proceed to disconnect first ?
What is the 2nd or non essential commodity.
400
Which CPUC Rule requires PG&E to place Master Metered customers on a special severance.
What is CPUC approved Rule 8.
400
Besides a $2500 minimum, what else do you need before moving forward with a Cut At Pole, ( CAP) ?
What is Supervisor Approval
400
When will changes take place to the Bill Guarantor guidelines ?
What is 5/1/12
400
What is the minimum amount that the Refund Desk reviews ?
What is a minimum of $300 or greater.
500
Are Life Support and Medical customers treated the same by PG&E ? Meaning same collection and severance process ?
What is "Yes".
500
What type of an alert appears in CC&B once the Master Metered Notice has been posted.
What is a "Posted Master Meter Discontinuance Notice".
500
When issuing a Dig At Street,(DAS) the account balance must be greater than > ? and requires what ?
What is $5000 and requires Supervisor Approval
500
What types of guidelines will be in effect as of 5/1/12 in terms of being a Bill Guarantor ?
What is Bill Guarantor will have a $$ threshold they can guarantee based on what their deposit amount would be or 2 X their average bill. They can guarantee on as many accounts up to that particular $$ threshold.
500
What is the primary purpose for our Checkmatic Line ?
What is to provide the customer an option pay by check over the phone without incurring any fees.