Patient and Family Involvement
How would you communicate with someone you has a language barrier?
Write things down, use translation app on your phone, speak in simple, short sentences, ask yes/no questions
Who is responsible for safety at West Park?
EVERYONE!
Where can you find announcements or notices in our new building since we are unable to post items on the walls?
Digital monitors
What is the easiest way to stop the spread of infection in a healthcare organization?
Wash your hands
What are the dates of our on-site Accreditation survey?
November 18 - 20
Can you name two responsibilities of patients and staff that are outlined in the Partnership Pledge?
Be Respectful
Introduce Ourselves
Maintain Privacy
Tell us when you are ill
Can you name any education you have received about patient or staff safety?
Work Place Violence e-learning module
Incident reporting training (STARS system)
Can you name two ways that the organization communicates with staff?
WebEx
Email
The Hub
Team UHN Weekly
Huddles
Digital Monitors
How do you help decrease the spread of infection at West Park?
Wash your hands
Stay home when you are sick
Get the flu shot
Why does West Park participate in Accreditation?
To ensure that we are providing high quality and safe care to patients. To learn what we are doing well and what we need to improve.
Who can be called on to help when there is a disagreement between team members or between team members and patients?
The ethicist
Social Worker
What are some ways you contribute to safety at West Park?
Wear ID badge
Get your flu shot
Wear your staff duress button if required
Complete training and education on new processes/procedures
Wash your hands
Can you name two ways that we identify patients at West Park?
Name
Date of birth
Health Card Number
Medical Record Number
True or False: The Infection Control department helps to duplicate the spread of infection.
FALSE!
Who can be approached by a surveyor during Accreditation?
Anyone
Who can a patient or family member speak with if they have a concern, complaint or compliment?
Manager
Patient Experience Coordinator
What should you do if you see something unsafe?
If it is something simple fix it (i.e. clean up a spill)
Report it through the appropriate Help Desk
If you are able, complete a STARS report, if not, report it to your manager
How does your team communicate information?
Email
Items are posted
WebEx
Does West Park publicly report care associated infections like C.difficile, MRSA and VRE?
YES
Is the Accreditation survey a test?
NO! It is a chance to show off the amazing work we do every day.
True or False: Patients and families should be involved in the following:
Determining staff education
Determining what services West Park should provide
Hiring new staff members
TRUE!
Where can you find West Park's Quality and Patient Safety Plan?
The Hub
True or False: Clinical teams use the Electronic Patient Record (EPR) to communicate with one another.
TRUE!
Can you name an item of Personal Protective Equipment (PPE) that a clinical member of staff wears to help decrease the spread of infection?
Mask
Gloves
Gown
Face Shield
Do you need to know answers off by heart if you are approached by a surveyor?
No!
You may not know the answer but you should be able to tell the surveyor where you could find information
For example - The Hub, speaking with your supervisor or manager.