Quality Improvement
A team that helps select and plan improvement ideas.
Quality Improvement Committee
This helps staff support clients from diverse backgrounds.
Indigenous and Francophone Cultural Safety training
This is a policy used to mitigate health risks to clients and staff.
Infection Control or Pandemic Policy
This helps safeguard client information.
2-factor authentication
This document outlines client expectations.
Client Rights and Responsibilities
This is an ex. of a change that improves appointment access
Schedule combing PDSA
This is an example of how the environment supports cultural safety.
Staff use this to assess risk and safety and identify trends.
Incident and hazard reporting.
This ensures staff are aware of risks related to computer use.
This is an example of how we identify barriers.
Health equity form or client engagement surveys
Quality Improvement Plan
This provides accessible, low barrier services.
MobileCare Bus/Harm Reduction
This helps consider mental wellbeing in the workplace and is included in our strat plan
Phycological wellbeing policy
This is an example of how we promote responsible use of technology.
Computer use and internet use policy
This is one way clients are informed of their rights and responsibilities.
Meet and Greet youtube video
This helps ensure adherence to best practices for client care.
Chart audit
This helps ensure staff are treated with dignity and free from harassment and discrimination.
Violence and harassment policy, respectful workplace policy
This helps reduce risk of infection for clients and staff.
Reception screening, staff immunizations
An example of how we ensure client privacy.
Consent to release information, AI consent
This helps tailor programs according to the needs of our priority populations.
Program Planning Day/focus group surveys
This is used to monitor appointment wait time.
Third Next Available
This is an example of hiring for diversity.
This is an example of an improvement made because of an incident reported by staff.
Bathroom locks at West (or other ex.)
This is a practice that helps reduce errors and missed referrals.
Reconciling
This is a strategy guiding communications and is reviewed annually.