IPAC
This is where you will find your area hand-hygiene compliance rate.
What is area Huddle Board, UHN IPAC SharePoint, your manager
This is who is responsible for speaking up for safety at UHN.
Who is everyone!
These are the patient identifiers that can be used when asking patients to verify their identification
What is:
Patient Name
Date of Birth
MRN
Some ways you can communicate with patients that have a language barrier include:
What is:
911 Interpreters
In person translation
These are the dates of our Accreditation Survey.
What is November 18 - 20, 2024
These are the ways you know what PPE to wear when you go into a patient's room.
Notification outside of the patient's room
I contribute to safety on my unit by...
What is:
Participating in huddles
Speaking up when I see a safety concern
Filing an incident report in STARS for safety events and near misses
Performing safety checks
This is an Error Prevention Tool that enables clear information sharing and communication between teams, patients and families.
What is Facial Recognition and Photos with MRN numbers
We engage patients and families in their care by...
Involving in patients/families in care planning, discharge planning (family conference, teaching)
Patient and family education
Encouraging them to become a patient and family advisor
This is the response to provide the surveyor if you do not know the answer to a question posed by a surveyor.
What is:
I'm not sure, but I could search on The Hub for information or speak with my manager/nurse educator, IPAC coordinator, etc. (depends on topic!)
These are what are known as the "Four Moments of Hand Hygiene"
What is
1. Before your encounter with the patient
2. Before an Aseptic Procedure
3. After Body Fluid Exposure
4. After your patient encounter
When there is a safety incident on my unit, this is the process that is followed.
What is:
Stabilize the patient
Submit an IRIS (incident report)
Inform my manager and share with team (huddles, TOA, etc)
Debrief (if required)
Manager loopback (if appropriate)
In our new building, this is one way the organization communicates with staff.
Announcements on the digital display monitors.
During transitions in their care we involved patients and families by...
What is:
providing the Patient Oriented Discharge Summary (PODs)
providing education and information at discharge
inviting families and patients to provide feedback on their stay at West Park (patient surveys)
The Braden scale measures a patient's risk for this type of injury.
What is pressure injury
These are two hand hygiene methods. One is a recommended method and the other is used when your hands are visibly soiled.
What are:
Hand sanitizer - the recommended method
Soap and water
Training related to patient safety is important at UHN. I have received the following patient safety training...
What is:
Annual e-learning modules on fire safety, IPAC, privacy, Workplace Violence and Harassment
New employee orientation
Code training
Orientation to, new equipment and new processes
West Park follows some of these practices to optimize patient flow.
What is:
Provide discharge dates as soon as possible to patients and families
Work with patients and families to plan and coordinate discharges
Be ready for same day and weekend admissions
Communicate barriers to patient flow during daily huddles
When there is disagreement or uncertainty between team members or the team and patient and family these are the steps that we take.
What is:
Talk to the team, bring the manager into the discussion, refer to a social worker, explore the ethics framework, engage the ethicist if needed
This is one of the four Risk Assessments that West Park MUST demonstrate that we provide to our patients.
What is:
Falls Prevention and Injury Reduction or
Skin and Wound Care or
Pressure Injury Prevention or
Suicide Prevention
This is who is responsible for infection prevention and control at UHN
Who is everybody!
This is one of the system quality priorities at UHN
What is:
Transfer of Accountability & Information
Escalation of Care
Recognition of Deterioration
We ensure patients and families have been given the information needed at care transitions by doing the following...
What is:
Providing patient experience survey
Provide education and training prior to discharge
Provide a discharge package or use the patient oriented discharge form
Document discussions of the transitions
These are the ways we can support patients to voice complaints or provide feedback.
What is:
Listen and provide support, resolve if we are able, provide contact information for the manager or the patient experience coordinator.
Encourage patients to complete their discharge survey.
A surveyor asks "what do you like about working at West Park?" How would you answer?
Job satisfaction is a topic that the surveyors may ask about.