A1
Account has a W/0 in the amount of 100.00, all 3 carts were removed. What is the cost to reinstate?
1/95g SW, 1/95g REC, 1/95g YW
5220 Feather Way, Antioch, CA, 94531?
100.00 (W/O)+
129.20 (reinstatement/Billing Cycle) +
1.50 (late penalty 1.5%)+
50.00 (deposit) +
50.00+50.00+50.00 (delivery fees)
TOTAL= 430.70
Where in KMT are the Current Fuel & Environmental fees located?
CRC Announcements
New customer moving in, how do we set their services up?
713 DUORO DR CHULA VISTA, CA 91910
Create an Invoice/Payment Question case with customer information on current listed address (active or inactive)
Account has a W/O in the amount of 65.00, all 3 carts were removed. What is the cost to reinstates services?
1/35g SW x 1/wk, 1/95g REC x eow, 1/95g YW x eow
510 May St, Mount Angel, OR, 97362
65.00 (W/O) +
25.00 (reinstatement fee) +
52.90 (deposit) +
0.00 (deliveries)
TOTAL= 142.90
What is the Stop, Rate, District and Charge code for a 1/95g SW cart this address?
9 WINDSOR LN BELLA VISTA, AR 72715-3024
Stop -W
Rate-R
District-50
Charge-RES
What is the Resi, Resi Rec and YW LOB for ......
3516 Beebe Ct,N Las Vegas, NV, 89032
Resi-37
Resi Rec-7A
Y/W- 37
True or False
Ownership/Name change requests have to be done through the City
975 BUCKEYE DR, FERGUSON, MO 63135
True
True or False
Customers can have an additional recycling cart at no cost?
597 VENETO LOOP, LAKE HAVASU CITY, AZ 86403
False
The customer is not allowed to have additional RC containers
In order to get door service, can we process a change in service case?
9057 SPOONBILL RIDGE PL, LAS VEGAS, NV 89143
No a signed/completed Disability Exemption Letter may be sent via:
True or False
In order to start services we process an update account info case
6908 BOULDER CANYON ST, N LAS VEGAS, NV 89084
False
If account already exists for the address - No changes need to be made to existing NLV Residential accounts when change of owner or renter
If no account already exists for the address – Use order form to setup as a Non-Billed Account
True or False
You can use a Update Account Info case to get services started at.....
713 DUORO DR CHULA VISTA, CA 91910
False
Create an Invoice/Payment Question
What is the contract # and group # for a 1/95g SW cart at 9411 Erlton Ct, Elk Grove, CA, 95758 ?
Contract # 9220001
Group# 31
What is the Stop, Rate, District and Charge code for an additional 95g/SW container at......
7943 STORMY FALLS ST, LAS VEGAS, NV 89149
Stop- C
Rate- R
District- 01
Charge Code- REN
What is the contract and group # for a 95g SW cart?
210 W SHERWOOD DR, HENDERSON, NV 89015
Contract# 9620003
Group# 01
True or False
In a muni area, if O/F pricing is higher than KMT we go based on KMT pricing?
False
What is the price and process on adding an additional SW cart for this address?
20704 E BELLEVIEW PL CENTENNIAL, CO 80015-6438
Additional carts need separate account billed to the resident
Can we dowgrade services from a 95g/sw to a 65g sw and what is the cost difference?
555 BLAIR AVE, PIEDMONT, CA 94611
No per division announcements
Transfer to Division at 510-262-7100
True or False
We can downgrade services from a 95g rec to a 65g rec
10025 LORAE WAY ELK GROVE, CA 95624-4415
False
Customers may call back in 2023 to change sizes of their rec or organics cart (8/16 div ann)
Is this account seasonal or permanent and where do we find that information?
43 WYOMING AVE, HENDERSON, NV 89015
Seasonal
Rate Table
What is the change in ownership process for
514 Mcculloch Blvd S, Lake Havasu City, AZ, 86406
Create an Invoice/Payment Question Case
Can we add two additional SW carts to this account?
6341 NEWBURY DR, HUNTINGTON BEACH, CA 92647
Yes
However, a one time pre-payment of $75.00 (non refundable) required for each solid waste additional container.
True or False
We can help customers in LV with liens on their account?
True
We can only help with service issues, anything else that would affect the billing on the account would have to be transferred. (Change in serv, ownership changes etc.)
Can we add 2x 95g SW carts to the account?
6742 GENTLE HARBOR ST, N LAS VEGAS, NV 89084
We can add 1 cart to the account
Rental carts (4th cart or more onsite) are not handled by City of NLV. Separate customer account must be setup to bill rental cart fee directly to customer.
Can we submit an update account info case for a change in ownership?
9217 HARROGATE WAY, ELK GROVE, CA 95758
No
Please create an Invoice / Payment question with Name, Phone Number, Billing Address, Email Address, Date of ownership change, & container size
For new customer or change of ownership must be able to provide a parcel number before setting up the service.
If account has a W/O for 50.00, what will it cost to reinstate services?
1/95g SW, 1/95g REC x 1/wk
21660 SW 65th Ave,Tualatin, OR, 97062
50.00 W/O +
5.00 reinstatement fee +
105.80 one billing cycle +
10.00+10.00 delivery =$ 180.80