Accuracy 1
We can assist customers in Las Vegas with liens on their accounts?
True
We can only help with service issues, anything else that would affect the billing on the account would have to be transferred. (Change in serv, ownership changes etc.)
What is the Contract # and Group # for Solid Waste and Recycling Primary carts?
3176 E Junction St, Apache Junction, AZ, 85119
Solid Waste Primary:
Contract #190643 / Group # 01
Recycling Primary:
Contact # 190643 / Group # 01
What is the Residential, Residential Recycling, Yard Waste LOB?
1231 Gonzales Way, Chula Vista, CA, 91910
Residential: 3C
Residential Recycling: 7C
Yard Waste: 7X
What must we collect when submitting a new order for all Open Market accounts?
Pre Payment
Customer has 1-SW, 1-REC and 1-YW, she would like to add an additional SW and REC. What is the process?
812 Glenmeadow Ct, North Las Vegas, NV, 89084
We can add 1 cart to the account
Rental carts (4th cart or more onsite) are not handled by City of NLV. Separate customer account must be setup to bill rental cart fee directly to customer.
Can we add an additional SW cart to this account?
6371 Varsity Dr, Huntington Beach, CA, 92647
Yes
However, a one time pre-payment of $75.00 (non refundable) required for each solid waste additional container.
How do we set up/ cancel services?
733 Esla Dr, Chula Vista, CA, 91910
Activation Process: If no current account address is found, please submit a Create an Invoice/Payment Question case on acct 509-9999999. If account is found Create an Invoice/Payment Question.
Cancellation Process: Create an Invoice/Payment Question case
W/O amount is $ 100.00
Customer has 1/95g sw, 1/95g rec, 1/95g yw
Carts were removed
What is the total cost to reinstate this account?
1570 Garnet Falls Dr, Chula Vista, CA, 91915
Reinstatement fee: $20.00
Delinquent amount: $100.00
One billing cycle: $ 65.98
Delivery: $0.00
Total: $ 185.92
W/O amount is $ 100.00
Customer has 2/95g sw, 1/95g rec
Carts were removed
What is the total cost to reinstate this account? (No ERF/FRF)
166 S Camino Holgado, Green Valley, AZ, 85614
HOA is now serviced by a competitor , customer is grandfathered in and cant reinstate account.
If KMT shows Yes for a reinstatement fee but no amount is showing what amount should be collected?
$ 35.00
W/O amount is $ 100.00
Customer has 1/95g sw, 1/95g rec
Carts were removed
What is the total cost to reinstate this account? (No ERF/FRF)
761 W Via De Suenos, Green Valley, AZ, 85622
Reinstatement fee: $ 35.00
Delinquent amount: $100.00
One billing cycle: $ 53.55 (sw) + $ 15.30 (rec) = $68.85
Delivery: $ 40.00 x 2 carts = 80.00
Total: $ 283.85
What is the Residential, Residential Recycling, Yard Waste LOB?
761 W Via De Suenos, Green Valley, AZ, 85622
Residential: 30
Residential Recycling: 7R
Yard Waste: N/A
True or False
In order to start services we process an update account info case
6908 BOULDER CANYON ST, N LAS VEGAS, NV 89084
False
If account already exists for the address - No changes need to be made to existing NLV Residential accounts when change of owner or renter
If no account already exists for the address – Use order form to setup as a Non-Billed Account
True or False
In a Open Market area if O/F pricing is higher than KMT we go based on KMT pricing?
False
W/O amount is $ 25.00
Customer has 1/95g sw, 1/95g rec
Carts were removed
What is the total cost to reinstate this account?
3335 N Ten Mile Dr, Jefferson City, MO, 65109 (No ERF/FRF)
Reinstatement fee: $ 35.00
W/O amount: $25.00 + 19.65 (reactivation fee) =
One billing cycle: $ 19.65 x 3 = $58.95
Delivery: $ 29.83
Total: $ 168.43
Is this address seasonal or permanent and where do we find that information?
815 BORST AVE NE, NORTH BEND, WA 98045
Seasonal
Rate Table
True or False
We can close the active account for a new owner calling in to set up services?
975 Buckeye Dr, Ferguson, MO, 63135
False
Cancelation Process:
Refer resident to Public Works Department to close account.
True or False
The Activation Process for Las Vegas is Invoice/Payment question
False
Update Account Info Case
A customer calls in to set up new residential services and is requesting door service, can we process this request on O/F?
9057 SPOONBILL RIDGE PL, LAS VEGAS, NV 89143
No -
A signed/completed Disability Exemption Letter may be sent via:
What is the contract and group # for a 95g SW cart and where is it found?
210 W SHERWOOD DR, HENDERSON, NV 89015
Contract# 9620003- Group# 01
Rate Table
When submitting a change in service, what is the effective date?
The next service day (As long as the service day is 48 hours after submitting the case)
What is the effective date when submitting a reinstatement?
The next service day (As long as the service day is 48 hours after submitting the case)
What is the effective date for an exchange?
The next service day (As long as the service day is 48 hours after submitting the case)
What KMT page are the LOB'S located on?
Data Entry Information
Where in KMT is the Current Fuel & Environmental fees located?
CRC Announcements