Drive Handout
What should be done before the customer pulls up to your window?
Matching of tag number and car description.
What are the 4 essential questions?
Would you like onion
Would you like a fry
Would you like a drink
Will you be eating this here/in the car
What are the 4 essentials of cooking?
Bun Toast, salting, turning on time, pulling on time.
How much of the burger are we suppose to wrap?
40-50%
What do you do when a car pulls up to your window?
Greet them right away.
If your order is ready what should be handed out first?
Hot food out first
What do you clarify about grilled cheese sandwiches?
Is the spread lettuce and tomato ok.
How long do you cook a well done burger for?
Turn at 2 and pull at 5
When should relays be brought over from the board?
Right away!
When and how do you handout a Lapmat and how many?
Exchange paper for payment with an explanation. For each person in the car.
When can you handout the order to the customer?
Once you have all the food for the order.
When a customer orders a number 3 how do you read that order back to them?
That will be a hamburger a fry and a drink
Where does the extra ketchup and mustard go on a animal burger ketchup mustard instead?
On the top bun.
If a burger has Raw O, chilies and pickles what is the correct order to place them on?
Chilies onion than pickles.
When can you do dishes?
Outside of peak hours when gap is closed.
If your is not ready to be handed out what should you be doing?
Looking for where your order is
When a customer orders cheese burger plain what do we clarify?
Will bun meat and cheese be ok on that burger?
Before we throw a row what should a cook check for?
How many baskets are down/how the fry table is looking.
How many tomatoes goes on a tomato wrap burger?
One on top and one on bottom.
Who do you communicate add ons to?
The cook on the first grill and the drive handout body.
What should you do when handing out an order to a customer?
Identify what you’re handing to the customer so you and the customer are certain they received everything.
Why do we take out a second handheld?
To increase the order taking experience for the customer. The speed is the by product of that.
What are our 6 types of onion that we serve?
Regular onion, grilled onion, whole grilled onion, chopped onion, raw chopped onion, raw onion.
When a burger is pulled when do you start wrapping the burger.
Right away!
What 3 things do you look for when matching tags?
Car description, total, tag number.