Sm/Lg
What additional fees, beyond the basic charges, should be included on the CSA to cover solid waste services?
What is the cost?
179 W WASHINGTON ST, CHICAGO, IL 60602
City of Chicago Permit Fee
Less than 1 yard is $7.02/ month
Larger than 1 yard is $13.41/ month
True or False
You can use a Update Account Info case to get services started at.....
713 DUORO DR CHULA VISTA, CA 91910
False
Create an Invoice/Payment Question
What are the Commercial Service Commitment Standards for the delivery of a new permanent dumpster?
3 business days
Can we add an additional SW to the customers account?
20704 E BELLEVIEW PL CENTENNIAL, CO 80015
No
Additional carts need separate account billed to the resident
What is a M.L.F?
When does it get applied ?
Minimum Lift Fee
If a customer’s roll-off container has not been serviced within the past 30 days, a fee will be applied.
What is the cost for a temp (SW) 40yd ?
5750 T G LEE BLVD, ORLANDO, FL 32822
Orlando-
We Can service IND – With the EXCEPTION of MSW **NO MSW OPEN TOPS IN CITY - CUSTOMER MUST CALL CITY FOR MSW OPEN TOP**
Can we add two additional SW carts to this account?
6341 NEWBURY DR, HUNTINGTON BEACH, CA 92647
Yes
However, a one time pre-payment of $75.00 (non refundable) required for each solid waste additional container.
True or False
We can submit service requests to BC.
False
What is the correct effective date to use for a Rate Roll Back?
New rate must be effective on First day of NEW billing cycle (monthly, quarterly, etc.)
14777 VOSS RD, SUGAR LAND, TX 77498
Temp 20yd roll off for (SW)
Is a M.L.F. required?
Yes- Minimum lift fee of $192.94 applies if minimum of 1 haul per month is not met.
True or False
If the rate in the "negotiated charges" section matches KMT, entering the same rate results in the charge being updated to $0.
True
How often should we check division announcements?
On every call that that requires us to pull up KMT
What is the monthly rental for a (SW) 40yd temp and how do we calculate it?
457 N 1ST ST, WOOD RIVER, IL 62095
Rental: Over 7 days, charged at $5.00/day
5x30days = $150.00
How frequently should you review your open cases, and what is the appropriate time frame for addressing them?
Throughout the day-
Within 90 min of receiving them-
When setting up service for a (SW) 20yd temp, do we set up as.......
Haul + 10 tons
OR
Haul includes all disposal?
102 E VINYARD RD, DUNCANVILLE, TX 75137
Haul includes all disposal
If the Landfill code on the KMT document is different than Data Entry, which LOB will be utilize?
KMT overrides Data Entry
What does LCA stand for, and what does it mean?
Local Content Area
There is a specific stipulation in the area (special pricing, designated days for servicing, and certain requirements) etc.
Can we set up services for (SW) Temp 10/20/30/40 yds?
602 FOUNTAIN PKWY GRAND PRAIRIE, TX 75050
No
We don't offer 10yds and 20yds are out of stock per Division Announcements
What do the red, blue and yellow dots stand for in maps?
Residential , commercial and industrial accounts
In order to get Temp Industrial roll off's delivered the following day, what time should your case be submitted by?
3:00 pm local time
In which divisions do we offer next-day delivery for Temp Commercial services?
Division 605,676,616
We can assist customers in Las Vegas with liens on their accounts?
True
We are able to assist with service-related issues; however, any matters affecting billing on the account, such as service modifications or ownership changes, would need to be directed to the appropriate department.
What is the price for 1 (SW) 2yd x 1/week?
6320 S County Road 1160, Midland, TX, 79706
Site survey required-
We can submit a quote to field sales or attach site survey approval
Where and how can you find the details of case steps?
In salesforce or on a customers account
S/F- Search> Case steps: (enter the name of the case step you're looking for)
Customers account- On the right hand side of the account, click on search > Case steps: (enter the name of the case step you're looking for)
True or False
In order to start services we process an update account info case
6908 BOULDER CANYON ST, N LAS VEGAS, NV 89084
False
If account already exists for the address - No changes need to be made to existing NLV Residential accounts when change of owner or renter
If no account already exists for the address – Use order form to setup as a Non-Billed Account