Gimme "10"
Ten-code for "acknowledge"
10-4
Phonetic for "X"
X-X-ray
ACDC personnel are to follow this "chain" when communicating with supervisors
Chain of Command
#1 Telecommunicator Responsibility
Responder Safety
Greeting for a 9-1-1 telephone line
"9-1-1, what is the address of your emergency?"
Ten-code for "fight in progress"
10-10
Phonetic for "J"
J-John
Unacceptable items of appearance for all ACDC employees, subject to disciplinary action
Ripped, torn, dirty, or stained clothing
Athletic wear (i.e. yoga pants), T-shirts, sleeveless and/or low-cut shirts
Beards (October - April)
Visible Piercings (other than ear piercings)
Visible Tattoos
Professional Standards Coordinator
Sherianne (yours truly)
Someone who is angry, hostile, intoxicated, belligerent, and/or very young/old or mentally/physically impaired
Difficult Caller
Ten-code for "accident"
10-50
Phonetic spelling for "cup"
C-Charles
U-Union
P-Paul
Slandering, ridiculing, making offensive remarks; pushing, tripping, making lewd gestures; hazing, isolating or excluding a co-worker are examples of this type of conduct that is NOT acceptable & subject to disciplinary action
Workplace Bullying
Another term for "drunk"
Intoxicated
The procedure of repeating the same question, in the exact same way
Repetitive Persistance
Ten-code for "drunk driver"
10-55
Phonetic spelling for "hat"
H-Henry
A-Adam
T-Tom
Suggested window of time to call in sick prior to the start of your assigned shift start time
4-Hours
Minimum: 90-minutes prior to the start time of the shift
Director & Deputy Director of Communications
Director = Bill Srejma
Deputy Director = Marilu Hernandez
The most important question when taking a 9-1-1 call
Location - Location - Location
(ADDRESS - house/apt/business; TOWN)
Ten-code for "motorist assist/breakdown"
10-46
Phonetic spelling of your first name
???
The agency that awards ACDC accreditation
CALEA
(Commission on Accreditation for Law Enforcement Agencies)
A gun, knife, scissors or a bottle can be one of these
Weapon
5 "Ws" of Call-Taking
Where, what, who, when, why