Where are we Going?
Orlando, Florida
MCO
What SSR Code would you assign to a customer who has a peanut allergy?
PNUT
What information is required to create a skymiles account?
1. First/Last Name
2. Date of Birth
3. Email Address
4. Phone Number
To be DOT compliant, when should you quote the Fare Rules?
Before you take the Credit Card Information
What is the most Restrictive Fare?
Basic Economy
Incheon, South Korea
ICN
What SSR Code would you assign to a customer who is unable to walk long distances, but can ascend and descend stairs and can make their way to/from their seat?
WCHR
Can a customer earn SkyMiles and mileage from any of its a partners on the same ticket?
No. Delta and partner airline flights are eligible for credit in only one mileage program per ticket.
When quoting a fare to a customer, you must include the phrase, “including all taxes and carrier-imposed fees" (T/F)
True
Tokyo, Japan
HND
Which SSR would you assign to someone needing general airport assistance?
MAAS
After a trip is completed, how long does a customer have to request retro credit?
9 months
what age can a customer opt out of the UMNR Program
15 Years Old
What code would you enter into the Account/Designator box when pricing out a domestic bereavement fare?
BRV1
Milan, Italy
MXP
What SSR Code must be used for any customer that requires a seating accommodation for their disability but has no other disability related SSR in their record?
DSSR
What SkyMiles program allows Delta Amex Card Members to reduce the cost of a ticket by $50 for 5,000 miles?
Pay With Miles
How many lap held infants can travel with one person?
only 1
Upon a Customer's request for general baggage fee information you must quote the allotment and fess for what?
Carry-on Baggage as well as the first and second checked baggage.
Dakar, Senegal
DSS
What SSR Code is used to Escort customers with physical or intellectual disabilities who require assistance with transfer between gates or terminals
DPNA
If a sky milage tkt is partial flown, can the remaining balance be refunded?
No, It cannot. Once you fly any portion of a sky miles ticket is no longer refundable.
What are delta's Codeshare/joint-ventures
1) Areomexico 2) Air France
3) Koren Air
4) Virgin Atlantic
5) West Jet
6) KLM Airlines
When a passenger books a ticket, whose baggage policy for checked baggage applies throughout the entire itinerary?
The Marketing Carrier's