Ticketing
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What is the first 3 numbers of Delta Ticket stock?
I have the option to have UMNR service or not
What is age 15 to 17?
A Customer is allergic to Peanuts.
What is PNUT?
If this number changes regardless of the time, I qualify for a full refund
What is a flight number change?
CV
What is Checked in Virtually?
What is 5 eligible eCredits?
A 6-character identifier you get when you book an itinerary.
What is a PNR or Confirmation Code?
This Special Remark must be added when assigning bulkhead seats
What is "Pax may be relocated for psgr w/services animal/fused leg/WCOB/Personal care attendant/companion/safety assistant who must sit next to them"?
If a problem with a flight happens within 72 hours it is called "___".
What is an IROP?
OU
What is a complimentary upgrade to first class?
You can book flights as far out as "____" days.
What is 331 days?
Effective February 1, 2025 will receive "___" visits per year, and get unlimited when they spend "___" during the calendar year
What is 15 visits and $75,000 CC spending?
A Customer with an unknown disability is requesting a seat accommodation.
What is a DSSR?
I can't believe that my flight has been cancelled for 2 months and my travel agent didn't tell me!
What is a Schedule Change?
WX
What is Weather?
The 2 letter code for the top four credit cards.
What is/are: AX (American Express)
VI (Visa) CA (Mastercard)
DS (Discover Card)
After making a free change on a schedule change the passenger has only "___" hours to make another change for free.
What is 18 hours?
Each Delta station has a person who administers Delta's disabilities regulations.
What is a Complaint Resolution Official or CRO?
I can get a refund because of my schedule change "___" hours for Domestic/ "___" hours for International
What is: 3 Hrs for Domestic and 6 Hrs for International
WCHS
What is: Wheelchair requested- Customer cannot ascend/descend stairs and steps?
When upgrading with a Certificate, these countries require us to collect a Premium Cabin Travel Tax (formerly known as Luxury tax).
What is Egypt, France, Ghana, Honduras, Hong Kong, India, Philippines, Senegal and United Kingdom?
The maximum number of Segments that can be on a ticket.
What is 16?
Meet and Assist are only guaranteed if you also have "___" or "___" disabilities in your PNR.
What is DEAF or BLND?
"I am able to rebook you on an American Airlines flight that leaves at 3:30pm"
What is a controllable Delta IROP?
DPNA
What is Disabled Passenger Needing Assistance?